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I have a customer that has voicemail pro 5.0.23 that the customer has a vm light goes into the mailbox and their are no new messages.They are getting vm to email but the new message is not always in the mailbox? They are set to copy on the email setting?

What is the min time a greeting can be. We are trying to leave dead air in a vm box? Thank you Chris

I have a T-1 that requires Authentication. Twinning will only work when a did on their system is sent. They need to see the originating A #, called to B# and DID in C # fields If anybody has run into this please let me know. Thank you Chris

Can you use mobile twinning to forward a collative hunt group call to multiple cells? Or if any body knows of a better way to have a couple of cells get called at the same time

I have a customer that would like to restrict international dialing but give a access code to people who need to dial internationly. I have heard that thier maybe a toll list and account code a could set. Thanks Chris

I have an IP500 at 5.0.15. I have put the Sip trunk on LAN2. We are still getting a large amount of jitter. I got Pae Tec involved and they said because it is transmit jitter it must be the IP Office. I don't what the difference is. I their is a QOS problem. I just need to know were the transmit...

How do I record a another user call from my set. They have a IPO 412. on 4.1

I have a IP500 at 5.0.8 with 27 Red alarms since yesterday. There are not alot of people at this office and we have switched out the PRI card. Verizon had a hard time getting this circuit up. They are using a soft switch? I have never had many problems with a T1 in the IP Office. Has anybody put...

There is no firmware file for 5621 in the 5.0.8 manger folder. Is thier another place I can find the firmware for this set type?

I have a 412 at 4.2.17 VMPro 4.2.30 with 5 meet me conferences that were working. You call them enter a password and I get static. It shows that I connect to the conference but the audio is not there.

I dont know alot about CCC. Is there a report to show dropped calls and if they called back?

Has anybody setup an IP polycom on the IP Office. They customer looking for this has a IP500. Thanks Chris

I am having trouble with changing outbound the caller id for users. the short code is [9]N; Nsi7810000000 dial 1 this goes out over the pri with the main number. If i use code 9N the forwarding will show the correct number when the did is called but the user can not dial out. it is a 406 v2...

Does anyone know of a way to screen calls with VM Pro. They want to listen to the message a person is leaving and pickup the call if they want? Thanks Chris

Has anyone set a 5610 VPN phone with a Cisco 5510. We usally use kentrox.How does it work and if you know the setup. Thanks

I have a scn with 412 4.1.12 and IP500 4.1.12 . I am at the site were the 500 is located . calls that start in the 500 drop at 1:42. The calls that go out over the ip trunks and use the 412 pri or ext to ext over the ip trunks. I have a ip phone that is registered to the 412 at the same site...

I have a Campaign that plays wav file and then gives them time to answer. That part of the campaign works great then the info recorded goes to park slot 04. How do I save the info on the park slot or can you direct the info to a mailbox? Thanks Chris

I have a 406V2 with eight VPN phones working off the system. One phone will work sometimes and then it will not connect the VPN and say IKE Phase 1 error. The person is in a home setting and she has comcast w/ a linksys router. is thier anything in her router i should look for? All other phone...

I have a 406V2 at 4.1.9 with 8 vcm the system has 11 vpn phones hanging off it. I have a problem with one phone that work most of the time but sometimes the vpn does not connect. Another has no problem with the phone at her house. She travels and can't connect. What is the best tool for checking...

I have a 500 at 4.2 w/ vmpro. the voicemail pc is vista ultimate this also connecting to a novell server. I read in another thread that you need to setup another account but because of vista it has to be setup on the administrator account,not an account with admin privliges. Any help would be...