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Hi, I've had a trunk set up between IPO and FreePBX for a little while but it's stopped working properly. I think it may be due to a recent update to the FreePBX. It was working fine for inbound and outbound calls, but now I'm unable to call from IPO to FreePBX. When I've looked at the config...

Hello, I've been working on getting TLS to work for 96x1 phones with IP0500V2. Finally working, but I'm still puzzled about the certificates and names. Something I'd been looking at after a handset firmware upgrade. Once I'd worked out that the authentication error on the handset was due to...

Looking for some real world guidance with regard to integrating Polycom video conferencing kit with Avaya IPO. We're using an Avaya IPO500V2, R10.1. There is a conference system on site, Polycom HDX7000 with mics and speakers and we want to be able to use this for audio-only conference calls...

thread1329-1632406 Hello, I'm looking into capability to force on-net, but internal (same PBX), rather than to an external destination. The business uses hundreds of DDIs and non-geos, and staff don't always know which are ours and which aren't, so it's not unusual for calls to be placed to...

Hello, I'm getting this error coming up on CS 7.8.16, after re-installing it on a new partition. Was working fine with VMPro8, but needed to move to new partition. Since moving, it's coming up with this error and literally generated millions of xml files. The error log shows...

Just upgraded to 7.0.23 and found that when callers ring in, they hear a couple of bursts of ringing then the line goes silent. On testing this I've found that although the line goes silent for the caller, it is continuing to ring on IPO (all the phones in the hunt group keep ringing), and...

I've been using an Orbtalk PAYG SIP service for a few years, linked to a Linksys PAP, but would like to use this by administering directly onto Avaya IP Office (V6). I already have other SIP trunk services set up on IPO. Can't get it to work today for either inbound or outbound, although I did...

I'm trying to figure out how to set up Absent Text options on the 5410 and 4610 phones. It appears by default under the ProgA option (second level menu, second page on 64xx). I don't want to have separate buttons / shortcodes for different reasons, just want a single key either to allow the...

I'm using SIP trunks with IPO SOE (4.0) and I've got a minor problem with incoming CLI. When the extension rings, the top line shows the CLI in inverted commas, and the bottom line shows the CLI as follows: e.g. 01914445555@146.101.248.200 (or as much of it as it can fit on the display (right...

I'm using SOE with analogue and SIP trunks and mainly digital handsets. There seems to be a problem with external calls on the analogue line, with external parties often complaining that they can barely hear extension users (digital). Calls using the analogue trunk and an analogue extension...

I've recorded custom greetings for CCR, and set up CCR groups, but when using code *832 to switch it on, getting message advising 'Denied in Admin'. When I access Auto Attend in Admin, it shows 'Off' with no option to change this. Any ideas what I may have missed? Is it just not licenced? I...

Quick question on compatibility of analogue line cards and software on Norstars (Compact / Compact Plus / Modular). Which cards support CLI, NTBB30-AF / NTBB30AAAA only? Does a compact plus need to run a minimum of version 4 software? I need to show calling CLI on digital extensions, will be...

Using a multi-site Definity network, we have a problem with CLI. Sites are linked using IP Trunks (DCS). If an agent answers a call at Site A and transfers to Site B (agent or to a VDN), the receiving agent at Site B sees the ID of the first agent, not the caller's CLI, even on blind...

Quick question on compatibility of analogue line cards and software on small Meridians. Which cards support CLI, NTBB30-AF / NTBB30AAAA only? Does a compact plus need to run a minimum of version 4 software? I need to show calling CLI on digital extensions, will be using BT analogue lines...

Our management team are becoming frustrated that it's difficult to tell if an agent is not logged in as opposed to truly engaged on another call. In our business we do quite a lot of transfers internally between agents and also a significant number of calls coming in from customers for a...