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I have a user with an ITP-5100. When I check the programming he has an ID assigned. It is the the one that I want to use for his extension. But that extension doesn't exist in the 7200s. He can make calls, but no extension shows up. I can't figure out how to add his extension because as an IP...

One of my users on an ITP-5100 can't hear or be heard by other parties when he calls outside of the system. Calls to other phones in the office work fine. I have other users, also remote on the ITP-5100s working fine. Any help would be appreciated.

I have a user with an ITP-5100 that says when he hit a menu prompt on an external call, for example calling a bank and entering an account number, he hits the num keys but the other end does not register a tone. Has anyone heard of this happening and could give some insight? thank you much.

My phone vendor has failed me catastrophically. I have been working feverishly to get this system stable (Samsung 7200s with BroadVox SIP trunks). I think I have most of it locked down, but some of the final pieces of the puzzle are the remote ITP-5100 series phones. We changed the IP addresses...

I have a PRI feeding my Cisco Voice Gateway. I have a four port FXS card providing an analog line for my fax machine. The fax machine can send faxes, and the line will ring to the fax machine. I can pick up with the handset and complete calls, so I knwo the signal is getting there. The fax...

My Dell PowerEdge 2900 running Windows Storage Server 2003 is flaking out on me. I have been doing a large file back up for a couple of weeks. Today when I came in the monitor is dark. It comes on for a second if I power cycle it, but it goes right back to dark. Anyone seen this before? Craig

I have a dell 2900 running Server 2003 storage edition R2. I have 7 X 750 GB SATA drives. I am going to use the server for deep storage. Running a dell percd5\i raid adapter. I set up 2 vd's. vd zero is actually physical disk zero and contains the os part of 50 GB and another part of 692 GB. I...

I have a user that has her messages deleted from her inbox upon forarding them. She is using Outlook 2002. The messages appear in the sent folder, but they are removed from the inbox. I susect an errant setting somewhere, but I can't find anything. Any help would be appreciated. Craig

I have a poweredge 2550 with a failed drive in the raid 5 array. I purchased the exact same drive, and they are supposed to be hot swappable, so I switched it out. I can't see the array in my open manage utilities to add the drive. I could use a little help. Specifically, what software do I...

I am running IP office 4.1 with 4412D+ phones. Some of my station automatically answer any call with the speaker on the first ring. What setting causes this, and how can I turn it off? Craig

I have a user on MSOutlook 2000. When ever she closes a message after reading, it vanishes. It doesn't appear in the deleted items folder. I looked for a rule, but I couln't find anything. Anyone seen this before? Craig

I need to print new lables for my 4412D+ phones. Does anyone know where I can get a template? Craig

I am running IP office version 4.1 with Avaya 4412D+ phones. I used to administer Definity/Audix and I had these nifty little instruction sheets I could hand out to new employees that would walk them through setting up their voicemail. Does anyone know where I could get ahold of one of these for...

I have a user usually on a headset. Whenever someone calls his extension internally the line picks up automatically. Has anyone seen this before? Craig

I am getting an error pop-up on the server that I have Delta and CCC installed. It reads... "Location:PCWBComms.bas/set_client_settings Error: 76, path not found" It looks simple enough, but I can't lock it down. Anyone seen and fixed this before? Craig

I have recently inherited an IP office set-up. I have a definity background, so some of this is alien to me. The first thing I noticed is that I have a lot of backup and config files on my desktop. I looked in the manager program and found that under the Working Directory location, I have...