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I have a lab system that the dial by name feature in the auto attendant never finds the users name. We have full names defined under the users as <First Name>space<Last Name>, and the auto attendant Dial By Name Match Order set to "Last then First". When we dial in and get the menu choices, we...

Anyone know of a way to turn off the Personal Verification and fax transmission instruction messages on CallPilot? My customer wants it turned off because of too many dumb users getting confused when they hear it. I looked in the mailbox class, and under prompt customization, but found nothing...

I received a request from a customer about migrating all their client PC's from XP Professional to Windows 7. I have not found any information on the Nortel website, either in the "Knowledge Base" or PIC bulletin library. Has anyone heard anything?

I have a CS1000M MG on S_5.50J. The ISM says: ADCDN 24000 LEFT 23972 USED 28 I know we only have 240 available, but we are no where close to that number. We were at 29 used, but I outed one with no agents while testing, hoping I could then add one. Nope, and I could not put back the one...

FYI...If you review the latest SCCS Service Pack/Hotfix .xls from Nortel, it says that Windows 2003 SP1 is acceptable for a Co-Resident server. If you have the Server Application CD-ROM Version 5.00.00 Revision 5, the platform compliance check still wants to see Windows 2003 SP0, and will fail...