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  1. massimomora

    Avaya Different Treatment on HOLD or TWO Step Transfer.

    I have an Avaya Definity G3 V.9, I would like to know if anyone can help us understand whether you can make a treatment in the state of messaging put on hold (HOLD) and in the state of STEP TWO TRANSFER (CONSULT ON) for differentiated group. Example: HUNT GROUP1 ---> On Hold or TWO STEP TRANSFER...
  2. massimomora

    Avaya Definiti G3 Call Classifier + Genesys Outbound.

    I have a problem with the acknowledgment of the telephone secretariats, my system is made up of Avaya Definity G3 + Genesys OCS 6.0. A lot often the calls come to me recognized like telephone secretariat, while instead from the other there is human voice. I would want to know like optimizing to...
  3. massimomora

    APPLICATION LINK SERVICE PACK

    Someone knows where to unload or to obtain the service Pack of the Application Link Ericsson? I would want to try it before orintare the customer to the purchase. Thanks Massimo
  4. massimomora

    One-Step-Trasfer on MD100 + Genesys Outbound + Dialogic.

    I HAVE a serious problem of confiugurazione of my PBX Ericsson MD110 with CTI 6,1 Genesys and Genesys OUTBOUND Solution 6.5.2. When the dialer (dialogic) it transfers the call to operator callresult = Abandonate, while instead the call it has been correctly answer. The problem is from see...

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