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Hi All, I am trying to change the ip address of ETH1 on an AES server. I am connected via putty to 192.11.13.6 on services port. I have tried netConfig eth1 up static 192.168.1.1 255.255.255.1 192.168.1.254 but I think this is wrong. Does anyone know the correct command? I also came across a...

Hi All, Can an ESS server running 3.1.4 run off main servers with cm 3.1.2 or does the main servers need to be at a higher release than that of the ESS servers? Thanks, C

hI Guys, I am trying to figure out how to route incoming calls into HQ to remote G650. I do not want the call to go over the Network but would like calls to go over the DCS trunk between HQ and remote G650. I believe IGAR can be used but not sure about the LDN ext for each site as the same ext...

Hi all, I have a PN with 5 G650s A-E I dont need carrier E. I changed cabinet 1 and removed G650. No translations were associated with this gateway. Moved the termination adapter to D. The problem is that the whole PN did not come back up. Eventually I put the G650 E back and everything...

Hi Guys, We have a number of LSPs and ESS throughout our network with duplicated S8720s. At the central location we use our carrier BT as the primary sync source. My question is what should the DS1s in LSPs be set to? I have them using our carrier BT as primary sync source. Should this be set...

Hi Guys, Does anyone know where I can find out the Ethernet port layout on an S8720. There are 7 ethernet ports and I am trying to find a document that labels each port. Thanks in advance, Cais

Hi all, We are upgrading from release 9 to CM 3.1.2 My question is, what do I use to replace the Mapd board? Do I need an AES? or will a CLAN work ?? We have purchased ASAI core and plus lisence. Thanks in advance, Cais

Hi Guys, I have an Avaya G3Si with a DS1 connected to a E1 port on a cisco router. When I dial the trunk access code and dial a number, it takes longer for the call to connect compared to going out over the ISDN. Am I missing some programming on the G3si to speed this up? Thanks in advance, Cais

Hi Guys, I am trying to install Ia770 from the CM3.0.1 CD but as soon as the option appears on my screen it just skips the option and continues installing Call Manager? It comes up for 2 seconds and then gone?? I am using a USB cd-rom. Anyone come across this. Thanks. Cais

Hi Guys, I have to replace two faulty boards, disk drive and r-media. I cannot get any procedures on the Avaya website. Thanks in advance... Cais status spe SPE A PROCESSOR COMPLEX...

Hi Guys, I have installed an IP Softconsole for our attendant but when see makes an external call and for example is prompted to enter 1 sales 2 for Accounts etc she cannot choose an option for the IP Softconsoles??? Thanks in advance, Cais

Hi Guys, Could you help me on this one. I have pri-isdn coming in with ddis xxxx0100. 50 ddi's are advertised by the customer. I need create 50 vdn's for each department. My vdns start with 22220. I have the following: Service/Feature|length|called num|Del|insert public-network |4 |0100...

Hi Guys, Our carrier is providing 3 PRI ISDNs and will forward the last 4 digits. 0100, 0200 & 0300. I need to convert these DDIs to 5 digit vdn numbers i.e. 22220,22221,22222 etc. Is the following correct: Service/Feature|length|called num|Del|insert public-network |4 |0100 |3...

Hi Guys, I know you can have a VPN-remote software for 4620. Does IP Softphone support VPN-Software?? Thanks in advance, Cais

Hi Guys, I need to setup IP Trunks between 2 sites. What do I need enabled this on my pbxs to do this? I have clans and medpros and 5 IP Trunk licenses. The calls will go over a 8m line using cisco routers. I am worried about CLI and call management between sites? Thanks, Cais

Hi Guys, I cannot get Voip packets to use the policy map. The config is as follows: ip cef ! class-map match-all platinum match access-group 102 class-map match-all plain match access-group 101 ! ! policy-map VOIP class platinum priority 300 class plain bandwidth remaining...

Hi Guys, I have been requested to provide the following: Opening hours are from 9am to 6pm. Any customers calling back into the office after hours get routed to certain Agents still logged in after 6pm. I was thinking of adding another skill for these users. There is no specific day as to...

Hi Guys, Has anyone got a procedure for adding a patch to an IA770? Thanks, Cais

Hi Guys, I cannot access voicemail remotely, all I can hear is 'Please wait' and the call is then dropped. I have checked the auto-attendant routing table on audix and there is nothing programmed. I am not sure if programming is needed here. Any help very much appreciated. Bye Cais