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I've seen other posts, but I'm still getting stuck. I have a menu with options 1-8. During this menu they want to have a "if you know your parties extension dial it now" option. The extensions are 7 digits long. The extensions start with 2 and 5 which are of course also menu options. How...

Hi we are running CM 7 and CMS R18. I have a VuStat display format configured. Object Type: Agent Update Interval:10 I have 3 elements: Shift-acd-calls - Ref: All average-acd-talk-time Ref:All Shift-Aux-Time-All For some reason it appears to be double counting the ACD calls. CMS shows...

Hello - I currently have One-X communicator up and running no issues. Recently a user requested to have a bridged appearance of another line, show on her station. I added the bridged appearance to the station in CM, but it does not appear in the feature buttons on Communicator. They can...

Hi - I recently installed IPOCC 9.0.3. I've got the configuration worksheet all set and loaded on the server. I've started the Import Jobber and it asks for the database login/password. I've entered them, and I know they are correct, but I'm getting the error please validate the dbuser and...

Hello - We have a DID (4005) that comes into a X-ported or virtual station, during business hours we route this number using coverage path 15 (in Cov path 1 Field) to a coverage answer group. The office is now changing hours every day, sometimes a lunch, sometimes at 3:30 etc. Using TOD...

I know I'm missing something simple, but its been a while since I've played with plain old hunt groups. This is on a CM 6.3 Hunt group is programmed as ACD yes, queue yes and vector yes. Hunt Group has stations assigned as members. Stations have abb dial buttons that dial FAC+three digit hunt...

We have an application where the hours that the department is open varies, as well as the agents that are working the late shift. The programming does look for staffed agents and routes to another location if no one is staffed. The problem comes in when an agent "forgets" to logout at the end...

Hello - We are currently using One-X Agent 2.5 SP1 Patch 1 in "Other Phone" mode. The other phone extensions are all DID's off a Siemens switch. Whenever an agent attempts a transfer the client completely locks up and gives the error "Operation Failed - Add call to work item failed" and then...

Hi - We have recently installed One-X Agent 2.5 SP1. For some reason if an agent is in the "Ready" state,they cannot change directly to Logout. Everytime they do it gives them an "Operation Failed, Agent Logout failed" message. If they are in Aux and go to logout it appears to work fine...

We just started using One X Agent for a pilot program. I'm wondering if there is a way to lock down the System Settings menu. I'm afraid my users are a little curios and may change things. Thanks!

Hi. G3rV12, all hunt groups are set to EAD-MIA, all agents are set to skill level. We have calls waiting in multiple skills Agents are assigned multiple skills Skill 1 has an OCW of 2:00 Skill 16 has an OCW of :30 Agent has skills 16/1 1/2 Skill 1 call will be delivered to this agent over...

Hi! We have some VAL boards that have lots of announcements on them we are no longer using. I have removed the administration from the switch but I would still like to just "wipe" these boards clean, but haven't found a great way to do that. Does anyone know if there is something like "delete...

We recently upgraded to a CM 5.2 switch. In our old switch this worked fine. Here is the scenario: Call comes into a user. This person transfers the original caller to another station. That station has a coverage path and the first point in the CP is VXXXX. This VDN then routes to a vector...

I have a vector with various VDNs that point to it. At a certain point I would like people to be routed to the a voicemail box base on the VDN they came in on. The VDN override is set to N. The vector step says: messaging skill 99 for extension Active. The calls hit voicemail, but it doesn't...

Over the weekend we upgraded to CM 5.2 we also have an AES 3.1.2 and CCE. For some reason now we are getting a situation where 2 agents will answer the same call and neither can hear the customer, but they can talk to each other. We are using Call Master 4 phones. Any ideas on how to...

We are using IP agent 6.0, we have a SIP Enablement Server (SES) and many users are working. The person that used to manage this process is gone. I thought I had everything configured on both the IP Agent and in the SES, however each time we try to login it tells us it can't find the user...

I just want to make sure I didn't miss something HUGE. There isn't a way using CMS R15 to force the logout of an agent or force them into Aux is there? I know I can do this in CM, but someone told me it was available with R15. Thanks!

Can anyone tell me how to configure CMS for a network printer? Thanks!

Is anyone using the Expanded Aux Codes? On the reports I see my graphs that are all pretty with codes 1-9, 10-99 are all grouped together and all one color. Is there a way to change this, or is that what you get?

Running IP Softphone 5 Works fine when I log in as Telecommuter mode. When I try Road Warrior mode, I get problems. When I try to go "off hook" on the softphone, I get a line appearance briefly, no audio, then it goes dead. Here is a trace when I try to make a call logged in as Road...