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  • Users: ctvi
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  1. ctvi

    Is there a way to be part of a huntgroup and not ring the phone but have the button flash instead?

    Is there a way to be part of a huntgroup and not ring the phone but have the button flash instead? The end user wants to be part of the hunt group and there is an external bell that rings but he does not want the phone to ring when someone is by the door and rings the door bell. He wants to be...
  2. ctvi

    Activate a relay when a certain extension or huntgroup is rung

    in Avaya IP office, I would like to activate a relay when a certain extension or hunt group is rung. Is that possible and if yes, how would I program that? http://www.ctvi.com
  3. ctvi

    SV8100 - any way to tell from PC Pro or Web pro if a station is connected?

    SV8100 - Is there any way to tell from PC Pro or Web pro if a station is connected? http://www.ctvi.com
  4. ctvi

    Hacked TDA 100

    A customer with a TDA 100 was hacked - how can I protect it? http://www.ctvi.com
  5. ctvi

    Unable to register Grandstream GXV3370 on AVAYA IP office

    Unable to register Grandstream GXV3370 on AVAYA IP office http://www.ctvi.com
  6. ctvi

    SCN - no errors but state - out of service

    SCN - no errors I can ping from each site to the other but state - out of service http://www.ctvi.com
  7. ctvi

    Peer to Peer CCIS calls via trunk disconnect after 15 minutes

    Peer to Peer CCIS calls via trunk disconnect after 15 minutes. I checked 410:54 and it was at default 96 to 128 minutes. This is on a IPS2000 http://www.ctvi.com
  8. ctvi

    Peer to Peer CCIS site grabbing PRI trunk from main site sending wrong caller id for remote site

    Peer to Peer CCIS site grabbing PRI trunk from main site sending wrong caller id for remote site Where do I program the caller id for the remote site to send out the caller id for outbound calls? http://www.ctvi.com
  9. ctvi

    SMTP on older version 9.0 does not work with Office365 - any suggestions for another smtp server?

    SMTP on older version 9.0 does not work with Office365 - any suggestions for another smtp server? will Google work? Yahoo? anything? http://www.ctvi.com
  10. ctvi

    CALL CENTER WORX MIS 2.10

    Is it possible to have the caller id in the reports? Currently there is no detail when we run an abandoned report or any report. There is no caller id detail. Is it possible? Caller id is passed on the agents but not in the report. http://www.ctvi.com
  11. ctvi

    Shoretel ip265 ip 655 on standard sip extension

    Is it possible to configure a Shoretel ip265 ip 655 on standard sip extension? I have some of those phones and would like to use it as a standard sip phone on a non shortel system. http://www.ctvi.com
  12. ctvi

    VMPRO backup does not recognize mapped drives

    VMPRO backup does not recognize mapped drives or unc paths. Any ideas how to back it up to a shared network drive? http://www.ctvi.com
  13. ctvi

    Tenant database is full

    I am have 20 positions. Now the system is saying the Tenant database is full when trying to add a position. I see this in the manual but it is not clear to me what is causing it to be full? Important: A total quantity of 30 splits is available to be shared among all 9 possible tenants. Entry...
  14. ctvi

    MWI lights not coming on - MCI integration

    on and IPS2000 - MWI lights not coming on - MCI integration The MCI is working for cfb or cfna but the mwi light is not coming on. Any ideas will be appreciated. http://www.ctvi.com
  15. ctvi

    Intermedia SIP extension to SV8100

    Is it possible to connect an Intermedia sip extension to the SV8100? On the NEC side this would appear like a SIP trunk. http://www.ctvi.com
  16. ctvi

    Extract specific files from VMPRO builtin backup

    Is there a way to extract from the VMPRO backup specific files? http://www.ctvi.com
  17. ctvi

    STP v. RSTP

    There are two kinds of Spanning Tree: 802.1w=RTSP and 802.1d. NEC says to disable STP=802.1d. What is the case with RTSP? http://www.ctvi.com
  18. ctvi

    MLC Compatiblity question with CCIS

    If I call directly to the SV9300, I have two-way audio. But if a call terminates on a remote networked pox and the call is routed via CCIS to the MLC, there is no audio. The networked via CCIS are a mix of PBX: IPS2000 and SV8300. http://www.ctvi.com
  19. ctvi

    Which app would you recommend for the iphone or andriod

    Which app would you recommend for the iphone or android? The customer does not have a media server so this needs to be using a standard 3rd party sip license. http://www.ctvi.com
  20. ctvi

    3rd Party SIP firmware on ITL

    thread937-1784341 Where is this firmware available? http://www.ctvi.com

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