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  • Users: Tercous
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  1. Tercous

    Take off Restrict 9+811

    I need to dial 9+811. I can dial everything but the set comes up with restrict. How do I allow? I can dial 9+211 or 611.
  2. Tercous

    Call volume settings

    I have a customer service rep that sits in amongst many other people. She has to raise her voice continuously for, I am assuming the elderly, disturbing others around her. The rep is using a plantronics headset and we have an NEAX 2000 IPS. I need advice on how I can amplify her voice through a...
  3. Tercous

    Changing time on AD-64

    I need to change time on our voicemail server. If I shut down voicemail services and then proceed to change time on server will I be okay. I ran into trouble once changing the time but can't remember what I did wrong.
  4. Tercous

    NEAX 2000 call transfer to cell phone

    I have all copper trunks. A secrectary answers a call.. can she then transfer that call to a cell phone?
  5. Tercous

    NEAX 2000 IPS user overhearing conversations

    I have a user that claims to be overhearing another users conversations over the intercom. One user is calling out dialing 9 then 201 xxxx reaching a cell phone. At this point the other user is claiming to hear the conversation over her intercom without touching the phone. Any ideas?
  6. Tercous

    Voicemail Light Off premise

    I have 2 extensions off site. Hooked via dry pair running on a PN-AUCA card with an AD-64 voicemail. Should I be able to light the message waiting Lamps?

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