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Do anyone have a NICE Nicelog 8.9 or NICE NiceCall Focus III running with Avaya Aura Contact Center 6.1?

Is anyone currently using AACC 6.1 and can you tell me what version the MLS is (D:\\Nortel\iccm\bin\ right click on mlsm.exe click on properties then the Version tab the select Product Version)? Also, is anyone using AACC 6.1 with Genesys?

In the process up upgrading from 5.0 to CC7.0 and I know to access CC7 from the web it requires ActiveX on the client PCs but does it still need the SOAP as well?

I have installed TM Navigator 3.2 on a laptop without any errors during install however when I try to login I get "Can't creat OTMAuthentication Instance. And then Authentication: 80070005. I've installed and reinstalled too many times. I have checked and DCOM is enabled on laptop and server...

I am using TM 3.2 and have been told that you need to do a Retrieve, Reconcile TN, and Reconcile CPND in order to keep the database in synch with the PBX. Should this be done daily or is less frequently (once a week) fine?

Does anyone know if Symposium Web Client 4.5 will work with Internet Explorer 8?

I have TM3.2 installed on a new server (chose to not upgrade the old). Everything appears to be working except I cannot get the DBA to attach to any site (it did work just great on the old server). When comparing the new server to the old server there are new boxes under New Session that are...

Can I install Crystal Reports 9 after I already have the SCCS 5.0 client installed on a PC? I can't seem to get the Crystal to connect to the database and was wondering if it needed to be install first.

Trying to install the TM3 client and receiving an error. The error occurs early in the client installation, during the ODBC driver installation phase. I get an error stating "Not a Valid Password". It is referring to the smp.mdb file on the Server. Has anyone else experienced this? Any ideas?

Two questions here...if I change the Application Service Level Threshold from 20 to 30 will this change my historical reporting or only use the 30 going forward? Also, if I had the service level at 20 and the service level threshold for all of the referenced skillsets within that application...

Does anyone know where the log file is kept when you use the LOG command within a script to log errors? It says it appears in the Event Browser but does that mean the Event Viewer for the OS or some other Event Browser?

When I try to launch Application Builder I get the following error after I log in "Server not available. Please check connection". I have had this working before on my laptop and I believe it stopped working when I installed OTM. OTM caused me a lot of grief with the CallPilot Reporter as well...

I am trying to install CallPilot UM Desktop Client on my laptop and I'm getting the error "Setup has detected CallPilot Server software. Nortel CallPilot Desktop Messaging cannot be installed on the CallPilot Server", any ideas? This is my laptop not the server.

Is there a way to reassign all users to a different Mailbox Class without doing them one at a time? You had this ability in Meridian Mail and I fail to believe that it cannot be done in CallPilot.

Does anyone know how or if you can make a menu uninterruptible? I want the callers to listen to all options prior to making a menu selection.

Can anyone tell me whether Crystal XI will work with Symposium 5? I do not want to waste $$ on an old version of Crystal if I can get the new one and it works.