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Need to see multiple trunk groups not just 1 in a CMS historical trunk group report. Is it possible to create a trunk group 'group' like an agent group? Thanks for any info.

Have an nfas signalling group for inbound trunk group. primary d channel is up and all the b channels up but backup d is down. did busy/release on ds1 and d channel came up, all good. telco checked too, saw no further issue. but now, a couple days later d channel (only) down again. maybe should...

Looking at a historical monthly report on a local DID/DOD trunk group. Has columns showing stats for both inbound and outbound. Inbound pretty clear with showing you total number of calls then a breakdown by month but what heading under outbound section gives the total number of outbound calls...

Have a IsDN-PRI 24 B channels. Was up in service, was watching it take calls but after about 2 minutes, saw it go MBUSY. Shows as near end trouble. Did busy/reset/release board, no change, does same thing. Carrier shows circuit up. Replaced Ds1 board, still acts the same. Cabling all secure. In...

No copper or fiber runs through new building. No circuits, no Pots. Need options for providing 911 in this location. Have DID/DOD service in another bldg. Has anyone else dealt with this scenario.

Trunk group is NFAS setup with MM710B cards. All B channels up but D channel on 1 card showing OOS in pbx. Already tried to busy/reset/release board and even tried a new board. D channel still OOS. Vendor says they see it as blocked on our end. Any suggestions where else to look?

We used to use Comm Mgr/ASA to program inc-call-handling on an ISDN trunk group but now we've moved to Session Manager for administration. In SM I can find the trunk group under Network and can edit its members but WHERE can you access the inc-call-handling table as I need to add some numbers...

Avaya CM PBX - have 3 phones programmed with crss-alrt buttons (all 9640 sets). They all used to ring for crss but now only 1 phone rings. No programming was changed. Has anyone had a similar occurrence and if you did, how did you resolve it? Thanks

Is there a BCMS report or command that will show me trunk group percent (%) occupancy? Thanks

Have a 9640 phone that will not display incoming callers name/ext yet other 9640s do. There must be a setting difference but cant seem to find it. Any help appreciated.

Is there a formula to calculate % usage on a trunk group. Example: Trunk Group has 140 lines, carries avg 2400 calls per day. I know avg hold time, etc factors in but in this instance do not want to factor anything in except the # of lines and # of calls carried in a day. Need to determine...

Calls route to skill/vdn/vector - business hours closed saturday/sunday - any calls received then would route to voice mail. On a recent Sunday, skill shows 2 abandoned calls. There is only 1 vdn routing to this skill and it doesnt show any calls for this day. You only see the 2 abandoned calls...

I want to test individual outbound trunks. Trunk group setup as tie. Dial access set to yes. COR changed on my extension. I dial FAC code, say 1405, then dial port broken down as 220114, then dial test number. Could I also use the trunk group TAC number to test a specific port/channel or does...

Have Avaya S8700 and G650s. All networked together - multiple sites. While working at the site with G650s and S8500, found I can call a tollfree teleconference number but cannot join conference. After entering access code, nothing happens-dead air. At main site where S8700 is, don't have any...

I have 10 non-ISDN SDN outbound circuits in 1 trunk group. Can I add more 5 SDN outbound as ISDN circuits in another trunk group and have them function as an overflow? Would there be any special considerations I'd need to address in the Avaya S8700? Thanks

Avaya PBX - have Trunk Group with toll free number and 1 nodal (non ISDN) T1 circuit - 24 incoming lines. Have ATT Advanced Features which should allow both domestic and international calls. Domestic works fine but overseas callers cant get through - get recording number dialed not available in...

Have Avaya pbx. Using Avaya integrated csu's model '120A' on back of ds1s for T1 circuits. Do you have to do anything to these csu's to make them B8ZS/ESF?

In Avaya switch when programming ds1 for ISDN circuit there are options a,b,c,d,e for populating protocal field. I know a is identified as NI-1, ATT custom, 4ESS. What do the other options equate to? Thanks

Can anyone explain UDP and why you would use it? Thanks

Want to use percent call allocation between 2 sites for calls to 1 main toll free number; 800-939-2222. For 1st site, have 150 trunks for 800-939-2222. It has Advanced Features and a Route-It TERM G000. For 2nd site, Telco said to set up new trunk group of 150 lines with a non Advanced Features...