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  • Users: brightkat
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  1. brightkat

    CMS real time report - talk time per call?

    Is there a way on the real time agent report to see the total talk time for a call even when the agent changes states? So for example, Agent is talking for 2 minutes, put the customer on hold, CMS now shows hold time which starts at 0:00 then when they go back to the customer the ACD time starts...
  2. brightkat

    multi-vendor dial by name application?

    Does anyone know if there is a way to dial by name using multiple PBXs (Avaya + Cisco) in a similar way the Intuity does? The only thing I can think of is in the Intuity to do a call-answer treatment instead of transfer, but this option will not call the extension, only transfer to that...
  3. brightkat

    Avaya hunt group to Asterisk voice mail

    Here is the scenerio: Asterisk voice mail coming from an Avaya s8700, via qsig hunt group over T1 trunk. What I am stuck on is getting Asterisk to recognize the extension dialed. What I currently get is the caller's extension, the qsig voice mail number dialed by the hunt group (using AAR), but...
  4. brightkat

    Trunk Flash on Tie trunk

    Has anyone succesfully used trunk flash on a tie trunk before? We have a robbed-bit T1 to another company using an Excel pbx, who we send the call to, and depending on need, their IVR then sends a "hookflash" signal back, and depending on the timers on pg 3 of the trunk form, it then either...

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