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We have had RCC setup for around 6 months. This past Tuesday morning, we experienced a power failure. Ever since then, the ipView software is not displaying data. I went to the machine that collects the data from the Callpilot150, and retested the port configuration, made sure that IIS was...

I am reviewing our 911 procedures at our remote facaility, and was wondering if anyone has a possible solution to this issue: The remote site utilizes 2 line pools. Pool A is for 2 copper lines, and Pool B is for 4 tie-lines. Under normal scenarious, an outgoing call is routed through Pool B...

As of a few days ago, we are having trouble staying connected to our remote MICS (6.1 MR3) when using NRU. Our 2 sites are connected together via E&M, and we dial the extension of the FastRad to connect. This has been working fine for the past year or so (we would occassionally lose...

Outside of the Daylight Savings fix, are there any other fixes / enhancements to the MICS 7.1 software vs 7.0 ?

We have 2 MICS - 7.0 @ corporate, and 6.1MR3 @ the warehouse, and 2 T1's (NON-PRI). All sets at both locations have direct-dial phone numbers, whose last 4 digits match their extension. When the warehouse calls me (for example), the ring is identical to when someone calls my direct-dial...

Yesterday, I got our call reporting to work (MICS 7.0, CP150, basic call center). SO far, things look good. Just one question about the "Real Time Detail". I'm noticing the status "Calls Held" appearing quite frequently next to an agent. From observation, this seems to happen when they...

Hi guys, I realize that a T7316 emulates an M7310. But, I do have a question on the "Triangle" display. On MICS 6.0 & higher, the additional "telephone" symbols appear around the "triangle" on a T7316E. Looking closely at a T7316, I see these symbols are also there, but because the phone...

I've got a strange one... We have 2 active MICS. One on 6.1MR3, and one on 7.0. We upgrated the one that is on 7.0 from 5.0 last night. Everything seemed to have gone fairly smoothly. There is one problem that we cannot figure ouot. Prior to the upgrade, we were able to remote page to the...

We have a remote location that we have defined automatic routing & restriction services to... these services are always active. I changed the alarm set & control sets from the set that is on port 101 to a set by the Demarc. Even though I did so, the "Services On" appears on both the set that...

We will be meeting with out vendor next week to discuss replacing our NAM with a CP-150 & a call center. He also suggests that we upgrade our MICS from 5.0 to 7.0, in order to utilize the latest CP software release. Because our need for a call center has gotten to the point where not having...

Two months ago, we removed all of our POTS lines in favor of a digital T1 (non-PRI). We are running a MICS 5.0 at corporate. Ever since the changeover, we have been receiving complaints from some customers about not being able to fax to us. Likewise, we have some internal complaints that we...

Our corporate site is running a MICS 5.0, with NVM 4.0.04C. Yesterday, I logged into the ACCESS server, and discovered that every day for the past several weeks, there have been at least two occurances of "ENOUGH DISK S9". I did not go through the entire log to discover when this message...

We recently reconfigured our CCR to transfer to hunt groups (MICS 5.0) The hunt groups are setup as rotary, and overflows to a designated voicemail box. One of the groups has 2 members in it. One of the members will be going on vacation, and would like all calls that ring at her phone to ring...

We recently switched over our corporate site from analog to a digital voice T1 (not PRI). We have a 2nd T1 that is being used to provide Frame data to our remote location, along with 4 tie-lines. The remote location is a warehouse running MICS 6.1 (G10). Corporate is running on MICS 5.0...

I am looking to replace a MICS 5.0 at our warehouse with a MICS 6.1, that we had at a facility that closed. It is the "original" (E06) 6.1 software; my vendor is trying to get us the G05 or G10. We are getting DID's installed within the next few weeks, and for the most part, I have the 6.1...

Just a quick question about hunt groups... We have created a few hunt groups (MICS 5.0) & given them names to help identify them, so a representative knows how to answer a call. Instead of the name of the hunt group appearing on the display, the line name appears instead (we do not have caller...

I remember seeing some posts about 6.1 having maintenance releases available. However, the advanced search on this site doesn't seem to like a decimal (6.1) in the search term, and the FAQ for software versions only goes up to 5.0. Anyways, I'd like to know if I have the "good" 6.1 release, or...

Our MICS (5.0) at corporate currently has DN's that fall in the 2xxx scheme. We are going to be getting a DID range within the next several weeks. Unfortunately, the only range that was available in our town is 1xxx. We want to change our extensions to match the last 4-digits of the DID's...

We have a spare MICS that came from a facility where our lease ran out. It has been disconnected for at least 5 months. I powered it up this afternoon, and was pleased that all programming had been retained! :-) Anyways. this MICS used to be connected via a T1/E&M to our corporate office. We...

I am looking to periodically monitor line & extension usage at our remote facility real-time, by logging into our RAD. The RAD is hard-wired into the punch block, on port 128. I can directly dial into the RAD by dialing its extension. The problem is, each time I connect to the RAD, it...