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I've never run into this problem before because we've always had one line per call "type" # however recently i put a menu onto one of our lines for callers to choose press 1 for job type A press 2 for job type B expecting that when the calls went through to the agents they would see on the...

on the "Short Calls" report what defines the duration of a short call and where is it set please ?

At the moment our reception consoles take calls "round robin" style, alternating between calls. we want to set them up so they are serial. i.e one Console takes the bulk of the calls and the other console will only get a call if the first one is engaged. The system is a Meridian 61C and we...

At the moment our reception consoles take calls "round robin" style, alternating between calls. we want to set them up so they are serial. i.e one Console takes the bulk of the calls and the other console will only get a call if the first one is engaged. The system is a Meridian 61C and we...

Im Application menus, if no tones are received, the caller is assumed not to have a touchtone phone and a "rotary" timeout then redirects the call, usaully dropping it to an attendant. How can i change this timeout as i find it is a little fast.

Out helpdesk wants a voice announcement at the start of their script that they can change themselves on an ad-hoc basis. The purpose is to record messages informing callers of known system problems. No there’s no way I want to give them admin acess and allow them to mess about with the Voice...

Our agents all have "not ready" availbe on theiur phones for wrapping up calls etc. Sometimes they wander off and leave their set on "not ready" instead of logging out which is a no-no because the scripts calculate how many people to queue based on "logged in agents" and a "not ready" set is...

Normally to make a user defined report you would duplicate a strandard report (by hitting the duplicate icon, or right clicking an selecting duplicate or going to file, duplicate) The last couple of desktop users i have set up are experiencing the same problem that when they try to duplicate a...

I have been asked to impliment a longer wrap up time for a certain type of call we receive. example call type A - the agent can fill out a form as they take deatils from the customer and is ready for another call immedeatly after hanging up. they then have 3 seconds delay before being presentte...

When i create a voice segment variable with just a single voice segment in it it plays fine when acessed by a script if however i try to "stitch" multiple voice segments together into one variable it lets me list them in the variable, but upon playback i only ever hear the first one Surely i...

I’m trying to get our symposium system to route a call to a voice mailbox on “meridian mail” out of office hours. The syposium command I’m using is route call 7000 I figured if I created a mailbox with the same number as the CDN then when the script forwarded it, it would go to voicemail the...

I have an agent set that only gives a single ring instand of muiltiple rings as all the other agent sets on the system do. Comparing it to a "working" set it does not appear to have RCO 0 as this addresses the ring Cyle table i'm guessing this is the problem but i cannot seem to add it to this...