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Suddenly I cannot access multiple partner systems I've been logging into for years. I verified remote password with the customer. I'm getting connected and hear modem handshake, then get a "Connected at 14400bps" message, but not prompted for a password. Can anyone verify my modem settings...

I have a customer with 3 Magix/Legends networked over PPP T-1s, utilizing Centralized VM and they are ready to upgrade to IP Office. Is it best to keep the current line configuration using PPP T-1s there a better way with the IP Office SCN? Distance is minimal and the main node has to be up...

You can route any DID to an Auto Attendant. Then you will not need a phone and can set up the dial 0/timeout option to one of several choices.

Could someone post the settings for my laptop modem I am using for RAC access? I can't find it in the "Getting Started" installation manual. It suddenly stopped working, even with a direct connection to ext. 76 on my lab system. I'm able to get a connection, but can't establish a session. I'm...

We have a Merlin Legend R6.1 with 3-408 GLM-U,1-012TR for connection to Merlin Mail, 1-008MLX, and one unused 800GL-ID modules. Dial tone from Comcast, delivered to us as analong lines. We have been experiencing calls being put on hold by the system in mid-conversation or being dropped. We...

I have one user whose MWI lights and turns off when she logs into vm and presses 2 to retrieve messages. There are no messages in her inbox. I tested by leaving a message both direct extension dialing and via AA. MWL worked fine. Could this be a symptom of too short a message to be recorded...

I have two customer with PACS R7 that have had the handset functionality disabled on the 509 CU, various extensions. I've tried different phones on the Control Unit jacks directly and the problem persists. The speakerphone works, but no combination of handsets, cords or wiring makes a...

My customer has Partner Voice Messaging, R3- Large. The Selector Code programming repeatedly reverts back to the default. All other programming stays in tact except this. Any knowledge of a fix for this? Thanks.

I have a new user who wants only unanswered calls to go to his cell phone. It works fine when we call the DID, but not in VM PRO. We've set up a transfer exactly the same as all other extension, but don't hear,: your call is being transferred." and the call disconnects. Here's the VM Print: ...

Merlin Magix with Merlin Messaging - I having problems getting a DID to go to the Auto Attendant. I created a mailbox for ext 811 and assigned it to AA #1. Callers get the AA Greeting, but need to press *8 to transfer. I tried renumbering a calling group as 811 that overflowed to 770, but...

We have a PRI with (3-digit)DIDs on it. Our main number's last three digit are 000 and was forwarded to number ending in 498. Somehow the forwarding was removed. We would like this go to the AA. Programming of the Dial plan routing on the PRI has an entry with expected digits of 000...

What are the steps necessary to set up a delay for daytime AA coverage? I have no information on how to integrate and make changes on this combination of systems. Does anyone know where I can get a manual? I have instructions for installing Intuity on a Legend, but not the programming -...

I have one box that suddenly stopped notifying the user and he could not retrieve his messages. Callers hear his greeting and leave a message, but we can't figure out where it is going. This is only on 1 box out of 10 on the system. I tried de-activating the VM on the user programming, then...

Does anyone have a copy of the DST chart Panasonic ships with their systems? TX.

I'm looking for info on programming the 100DCD card. I'll be using it with a TelePacific Flex PRI. They will be using the first 12 Channels for Voice and the 24th as the D Channel. I've put the 12 trunks into a pool and have the PRI portion programmed, just don't know what to do with the...

On a newly installed PRI we can receive and make calls everywhere but to the same Legend phone switch. Can dial locally, LD and Int'l, but not to one of our on numbers. Is there something in outbound call routing I need to change to allow calls to ourselves? LEC is receiving a busy signal on...