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  • Users: pdobluis
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  1. pdobluis

    Extension not to display

    Is there a way to block an extension so it will not show up to internal users? For example, Joe(ext. 250) calls Mary (ext.265)when it rings on Mary's phone we only want to show Joe's name and not his extension number. If this is global or by design then we are out of luck.
  2. pdobluis

    Trunk Utilization Report

    IP 412 3.1.48 VM Pro 3.1.16 Delta Server 5.0.23 CCC Reporter 5.0.18 CCView Real-time 5.0.12 Anyone know how to run a trunk utilization graph/report on PRI? Trunk Group Reports on CCC does not really show trunk utilization. We can see it on CCV real-time but would be nice if we can show it as...
  3. pdobluis

    Calls in queue audible alert

    I would like to alert agents using CCC/Wallboard Server to their individual PC Wallboard and beep on their computer. I already forward alert on Calls Waiting on CCV. Wallboard Server alert settings is grayed out when I try to set it. IP Office 3.1.48 VM Pro 3.1.16 Delta Server 5.0.14 CCC...
  4. pdobluis

    Audible Alert on CCCv5

    I am trying to push out an audible alert using CCCv5. I set up RTV to forward Calls Waiting and Longest Wait to the PC Wallboard but could not get the beep to alert the agents. I made sure sound card, volume is ok. It does shows a splash screen when it hits the normal treshold but does not beep...

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