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I've been watching reruns of Stargate SG-1 on Netflix as of late and I have to laugh when I see some of their props. Clearly they had a telecom guy as one of their prop managers - so far I've seen a Mitel SX200 console being used and a Nortel Option 61/81 cabinet that was retrofitted with LEDs...

Greetings all, I have a issue I'm wondering if anyone has come across before. We have a Cisco CallManager that we have built H.323 trunks to and that passes through the IP Office for outbound dialtone. Here's the issue: When an Avaya phone calls a Cisco phone, Caller ID and Name are presented...

Hello All, Is there a way to generate a test trap on a IP Office 406 or IP Office 500 system? If not- is there a non-service impacting way of generating a trap? Thanks!

Could someone point me in the general direction on how to set up a IP set? I've been asked to support a system with newly installed MC32 cards and my Nortel knowledge is from the pre-IP era. I looked in the FAQ section and did not see a guide, so a link to a knowledgeable document, online FAQ...

We are trying to migrate from a Catalyst 6000 that has Xcoder and Conference resources built. I'm a little confused as to how this will match up when moving to two 3845 routers with 4 PVDM-64s each.. In the callmanager there are ten "32 session" conference resources built on the Cat6000s- how...

We are trying to set up a SIP trunk between our CallManager and the S8700 at HQ. We've followed everything in the Avaya document title "Configure Avaya Communications Manager and Avaya SIP Enablement Services for SIP Trunks with Cisco Unified CallManager" to the letter however SES refuses the...

We are trying to set up a SIP trunk between our CallManager and the S8700 at HQ. We've followed everything in the Avaya document title "Configure Avaya Communications Manager and Avaya SIP Enablement Services for SIP Trunks with Cisco Unified CallManager" to the letter however SES refuses the...

Hi, I have been learning a little scripting with Aspect to help me automate the restructuring a client is doing. So far what I have has helped, but I think there is a better way. I know Aspect can read a tab delimited file for string values but can it be used to execute a command on a PBX...

I know this is a silly question, but we have had some turnover and I have an urgent need to change the SA password and I can't figure out how to do so in the D1/8100 Audix since there isn't a full menu. Help is much appreciated and there is a star involved. Thanks!

We have a customer that has a Nortel Option 61c that is great at loosing time. Despite the vendor being out several times, it never gets fixed- I guess it is not a severe issue to them. The Nortel looses about 4-5 minutes every month so I was thinking of writing something proactive in ASPECT...

Does anyone have any advice on integrating the Octel 250 with the CallManager Express? We have a need to do so and for the most part it works with the minor exception of transferring calls. The Octel has 8 FXO ports, one of which is dedicated to MWI only as stated by Cisco. What happens is when...

Does anyone have any advice on integrating the CME with an Octel 250? We have a need to do so and for the most part it works with the minor exception of transferring calls. The Octel has 8 FXO ports, one of which is dedicated to MWI only as stated by Cisco. What happens is when a caller calls...

I'm not real familiar with these things, for some reason the Option 81 is easier to me but I promised someone I'd help them out. They have a CICS with 2 lines- the problem is that the lines will ring on the two line keys but if you were to select one of the two lines to make an outbound call it...

We have a customer that has several IP phones with GN Netcom headsets. Some times when they answer, they can't hear anything nor can the caller hear them. This only happens once and awhile with all GN Netcom headsets they have. This does not happen if they use the regular hand set. Has anyone...

Hi, We have a customer that is having a problem- recently when trying to change the name on an extension, we get the following error: "Configuration change failed. Please report the following error: No Matched Command" I've been able to change it through IOS, but this is NOT an option for the...

Hello, We have a client that has an option 61. Currently the vendor has configured the sets (2008s, 2616s) to display the company name when the phone is idle. The customer will be changing their name in a few weeks, what load(s) does one go to in order to configure/change this. (All my 11/61/81...

All, I have a client that is starting to have a severe problem with temporary storage space on the Unity. What is happening is when someone leaves a message, the file recorded by Unity in the C:\Documents and Settings\svcUnityMsgStore\Local Settings\Temp folder are not being removed and the...

Hi! This comes from another memember on our support team: Using Call Manager Express 12.3(14)T3 / CME 3.3 GUI Version 1.2 Is the "save router config" the only command for backing up the CM Express or is there another utility?

Does anyone know how to address this error? This is the first time we've seen it. When trying to make a change to an extension in the Call Manager Express, a dialog pops up with the following error: "Configuration change failed. Please report the following error: No Matched Command" Any ideas?

Hi there, We manage a few Avaya sites for a customer. Recently they have asked me to liquate a Lucent era Definity G3 for them. This unit has no phones, and has the ACEND package as it was used for an IMUX for video phones.. As most of you Avaya techs know- people who buy used equipment are...