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I posted a couple of days ago about what I thought was a CDP problem. Well after I got into the switch I found that they are indeed trying to transfer a call with 7 digits; but the number is constantly busy. Here is a brief explanation. Two locations, partner companies, in the same town...

I have a customer who recently changed PBXs at a branch site. According to them they could at one time dial 4 digits and get the other center. They want to change the route so that they can call the other site with 4 digits again. I do not maintain the other site but I may be able to get...

I have a fax server that takes faxes and assignes them to boxes in a PC that can be viewed as PDF files. The inputs are 4 analog DNs. When I test it with a butt set at the line cord just before going into the fax press all of the lines are ringing correct on the original lines and the lines...

I have some numbers that I need to forward to a fax server. I got the first set of numbers to go to the correct box by going into CLS and enabling FAXA. I suspect this passes DTMF to the fax server. That works but now the customer wants to take other DNs and forward them to original working...

In which load on an Option 61 do you set the transmitted caller ID number? I know if has something do do with the customer database, but the range says it is set between 0 and 3999. We have a new block of DIDs that start with 4100. Any help is appreciated. Thanks dm1964

Does the Call Pilot or Messenger, (the model that installs in line with the Norstar)have a call recording feature. If so how easy is it to set up and work. I need to get a Call Pilot or Messenger that will have 30 mailboxes, 25 unified messaging seats, and a call record feature for all the...

I have a customer that needs a new system and I am thinking on proposing a BCM. Currently he has a Norstar CICS with 6 1FBs, 18 extensions, and a CP100. I need to install a system that will handle a T1 with DIDs, have the keycodes and hardware for 30 phones, and 30 voice mail boxes. He also...

Anyone run into issues with a 24 VDC power supply not running all of the modules on a M7324 with 2 CAPS? The customer has 2 - M7324s with 3 - CAP modules each. All of this is running on 1 - 24VDC power supply. It has been running fine for a few years, but now is giving them problems. I think...

I am helping a company develop standards for in home telephone, internet, and cable TV applications. They are a local CLEC that will be doing fiber to the premises. I am looking for training material for installers, OSHA safety regs for attic work, and perhaps a few books or guides that a...

Is it possible to forward a Norstar phone to a cell phone? Any ideas on this. They have a Norstar 0 X 32 and a CP 100.

I have done some work with Meridian mail, but not Call Pilot. I am trying to help someone with a Call Pilot that operates on a Op 61C. Here is the issue. They want a DN to forward to another ext if that DN is busy. If the DN that was forwarded to is busy they then want to go to another DN...

I have a customer with an old 8 X 24 Norstar. It connects to a branch campus 500 yards down the street via 6 ATAs that connect to OPX circuits from AT&T. The OPX lines drop out at the branch shop where they connect to a 6 X 16. Well with equipment this old and the location they are having...

I have a large Norstar system, about 85 phones and two working T1s. One of the T1s is a PRI. The other is a regular T1 set up as E&M trunks. I have a T1 card in a trunk module that is not being used. The vendor wants the customer to change the standard T1 to a PRI. My question is how do I...

Does anyone have any experiance with the GN 9120-28 headsets? Do they work good with Norstars? How is their range and reliability? I have a customer that needs a portable phone or headset for a restaraunt. It is an average size pizza parlor. They want to be able to answer the phone and walk...

I have a Call Manager Express running version 12.4. The time on the Cisco 2800 is correct but the phones are 4 hours behind. I have tried altering the time zones but that changes the system time and the phones are the phones are still exactly four hours behind. I had the phones at the right...

I have a Cisco Call Manager Express version 12.4. The time is correct on the switch but 4 hours back on the phones. No matter what change I make to the time zones or anything affects the phones. Does anyone have any advice???

Does anyone know how to set up the Cisco Call Manager express to get an ATA 186 to provide dial tone on the phone 2 port. I have "button 1:5 2:6" as the programming with the e dns programmed for 5 and 6. I can get port one to work but all I get on port 2 is talk battery. Thanks.

I am trying to get DIDs to work on a 2800. I have a T1 coming in with the carrier sending me 4 digits. The four digit extensions are the same numbers as the DID numbers. When I call in to system I get no ringing but only a second dial tone. I can dial the last four digits and get through to...

Ok, I have been out of the loop for a while with the Option series. Can someone tell me what load and command to use to view the hunt and pick groups? Also which print command and what load prints the programming for every phone on a switch? Thanks;

Can anyone tell me how difficult or easy it is to install the digital mobility system on a Norstar. Do I need special key codes? Do I need a software upgrade from 30CPG05 NAT? Can these cells be programmed from an administrator phone or do I need a laptop with a special software. I am...