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A client tried to add a subscriber mailbox but it ends up as an information mailbox. I've deleted this mailbox and tried again and it still comes up as an info box, no option to select subscriber. Is there a digit to toggle back to subscriber from information box? I was wondering if they...

I'm trying to set up an Auto Attendant for incoming calls to the main office number. I've built the application, recorded the prompts, added the number to the SDN table and can access the attendant from an internal station. The incoming calls currently terminate on an ACD that is on NCFW to a...

I have a customer with a CS1000 that would like to forward one of their stations to an "answering service" on their CallPilot (2.01?) on closed hours. What they would like is for the caller to hear a greeting and then select a menu item: eg. for hours of operation press 1, for directions and...

Does anyone have a diagram of the RJ45 pinout for this Algo shelf? 4110 Shelf Specifications: Capacity: 16 4100R cards Power Supply: Included, 95-250 Vrms 47-63 Hz Input, 24V 3A output DIN connector Connections: 25 pair connector female for 1 to 16 digital ports 15 feet (4m) Maximum...

I'm trying to connect a customer stereo music source (8 ohms) to the BCM 50 music on hold port. Documentation says it should be a 3.3k ohm input. So far I haven't been able to find source of an impedance matching transformer.

I have a fax that will be used for outgoing only on any available CO line. In the advanced settings I have chosen fax but on the button selection menu it wants me to select what look like all digital sets. I don't see an analog option. Is there some way of modifying the ALS so it doesn't...

I've just installed a BCM50 and the music and pages have a noticeable power hum. I have the BCM plugged into a UPS with the server(s), can this be the source? The wire from the BIX strip to the paging amp and music source is in shielded wire and I hoped that might be the source. The music...

I usually work on Nortel products. Can anyone identify the model of this Panasonic system? I am going to move it to a new building and it would be nice to have manuals/documentation that details the cabling it has. There maybe some minor program changes required too. It looks like it has an...

A client runs an answering service on a MICS with rel.3 software. 4 DIDs bring in the calls on target numbers to a CAPS module and M7324 set. He would like to have an ACD set up to answer calls after 4 rings and hold them in a queue. Will the calls be presented to the correct keys when agent...

Call takers want to be able to do a 4 digit (last 4 digits of centrex number)transfer of calls to an office with PSTN centrex lines. I have set up a DSC of 44 (first 2 digits of centrex number) and a DMI that inserts the NPA and NXX and an RLI that defines the trunk choices. I tried one test...

Can you select between "hold" and "exclusive hole" by pressing the hold button twice. Does a set with the cls: xha put every call on exclusive hold or is it user selectible on a call by call basis? I have a group that would like to be able to occasionally put a call on exclusive hold (line key...

Just setting up a CP150 (3.1 software) on a MICS 7.1. The MICS is using 4 digit extension numbers to match with the DID numbers and save confusion with the users. It was my intention to have the mail boxes also match. Under configuration/switch properties on the CP it is showing the VM dn as...

I would like to connect 10-12 digital sets in another building approx. 200 feet away on an Option 11. The simplest method would be to place a copper cable underground but it is paved parking lot and fairly expensive to dig up. There is several single mode fiber available. There also maybe 2...

Can you use an LS/DS card in a CICS for a DID? Have the CO send 4 digits and then route to the correct extension by using a target number? I vaguely remember a small community answering service doing this and terminating on a M7324 and a CAP module. thanks!

Option 11 Rel. 23 I have several sets with their CFW keys set to voice mail do not forward on the first ring. Perhaps an equal number do. It is my understanding this key should be independent of the CFNA and CFBA. I outed one station that rings 4 times before forwarding and re-programmed it...

Just checked a few switches and 2 out of 3 didn't change to the correct time. Everything appears right but I notice the switch thinks the 1st Sunday is April 3rd. You can see the date set correctly on the login. The switch that changed properly had the correct date for the 1st Sunday in...

I'm working on a CICS (rel 7) and a CallPilot 100. I've set up their lines with a "night key" and I'm hitting the CallPilot just fine. The customer wants all after hours calls to go straight into General Delivery. She will have a night message on the mail box. Problem is that when I get...

on an Opt 11, rel 25.3 Documentation says: ERR4291 Music route is undefined. This switch had MOH at one time but all programming has been removed from the CDB and RDBs that would refer to the music route. It looks like it was route 10 cust 0 I have no idea what the 9 1, 9 2 or 9 3 part of...

I'm getting this error on an Opt 11 rel 25.3. The documentation says: ERR0220 r c No response (control pulse) return from all trunks on route r for customer c. Minor alarm lit on attendant console. Action: Check RAN machine in operation. Use LD 36 to check RAN trunk and RAN machine. In LD...