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  1. Novicefiction

    Call forwarding

    I have a really quick question - i have cfw 16 enabled on a analog 500 set. How does the customer forward their phone? I thought it was *1 then the phone number. Please help
  2. Novicefiction

    Call routing

    Thansk for the help in advance - I have 12 copper lines and one PRI - I have routed all outbound calls throught he copper lines - once those are filled my customers are getting a busy tone. I would like after the copper lines are utilized for them to roll to the PRI. What steps do I need to...
  3. Novicefiction

    Call buffer

    Where would I find information on setting up the port for the call buffer to reside on the switch. I currently have three cabinets and the first cabinet crashed on me so i had to move all my customers to the vacant ports and slots on the other two cabinets and now I am not getting any...
  4. Novicefiction

    Front end answering

    I have a question in regards to the front end on the intuity audix. My question is: Is there a way for: 1. Do customers have to have a security code 2. is there a way to (once logged in) to go straight to the VM messages without having to press 2 then 0 3. I have many customers that have...
  5. Novicefiction

    911 routing

    I want to route 911 calls to a specific PRI that is outbound caller id capable. How would I do this? I am not sure what loads to use, I am more familiar with Definity and Mitel. This is my first time setting up an ARS in the meridian. Thank for your help
  6. Novicefiction

    Busy signal

    Help guys, My system just went in and I am getting a busy signal when dialing any of the DID's I can dial out but not in. when looking at in the switch it records the number that was dialing in and it says number plan unknown. What does this mean?
  7. Novicefiction

    Block inbound calls

    I have a Mitel switch that I am using at an MDU. How do I block incoming calls to a particular DID, with out physically disconnecting or removing DID from switch?
  8. Novicefiction

    Confused on DCH

    What does this AEST mean in this string; all my other switches just say EST> stat dch DCH 11 : OPER AEST AUTO DES : PRI1
  9. Novicefiction

    Meridian Mail down

    Hey everyone - One of my voicemail systems went down last night and I found that the HD has failed - I have ordered replacement HD from Seagate and my question is: When I put the new HD in can i just run the recovery from the tape back up or is there special programming on the HD to get to the...
  10. Novicefiction

    How to question - Voicemail

    How do I program an analog set (500) to go directly to voicemail - I want to do this remotley throught he switch (option 11c)
  11. Novicefiction

    Caller ID I'm at a loss

    My option 11c is showing caller ID on all the digital phones, but on the analog I am not getting anything coming in. Going out is fine. Here is what the set looks like, :et me know if you can help. DATE PAGE DES DES SWITCH TN 005 0 00 05 TYPE 500 CDEN 4D CUST 0 WRLS NO DN 8201 0 MARP...
  12. Novicefiction

    Busy tone

    With an option 11 is there a way to make the phone busy when dialed through programming in the switch? I am disconnecting someones phone and I want to leave them the capability of dialing 911 but I do not want them to recieve calls.
  13. Novicefiction

    caller ID

    My in/out caller ID is not working - I have checked with our carrier and they say that we are activated. Her is what I show in the switch. Am I missing anything? REQ: REQ PRT TYPE: TYPE CLID CUST 0 SIZE 256 RNGE INTL ENTRY 0 HNTN ESA_HLCL ESA_INHN NO ESA_APDN YES HLCL 760404...
  14. Novicefiction

    adding dn

    Hey guys - Why won't the switch let me add a DN of 9915 - it gives me an error of SCH3300? Both the DN and TN are available.
  15. Novicefiction

    Outbound caller ID

    Hey all - How do I enable outbound caller ID
  16. Novicefiction

    ring generator not working

    None of my 500 sets will ring - why is this? Please help
  17. Novicefiction

    Help just brought system up

    I had a down system and I just brought it back up it is a new cabinet with the original programming - I am able to make outbound calls but when I call in none of the phones ring and after 4 or 5 rings it goes to the mail system. Is that something that I need to activate to allow the pulse...
  18. Novicefiction

    HELP system down

    I am trying to enable my dch and I am getting this error - MSDL card ahs to be in operational state Please help I have a system down
  19. Novicefiction

    CFW 16 Help

    Well here is a new one - I have cfw 16 button programmed with CFXA enabled (this was working) I moved the button from 10 to 12 (2616 set) and now it does not work. Whats the deal? Can anyone help
  20. Novicefiction

    Redial

    Sorry for all the questions I am getting a crash course in Nortel - I have a redial button programmed on my 2616 set and it is not working any idea why? I have it programmed to dial rdk 16

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