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- Users: GDVillarreal
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Queue then leave voicemail
Hi, I have a customer who wants the calls to a queue to only queue for five minutes, then leave a voicemail message. We currently have voicemail pro set up so that the caller gets a menu with either staying on queue or leave a message, but he wants to force the caller to leave a message after...- GDVillarreal
- Thread
- Replies: 4
- Forum: Avaya: IP Office
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Softphone can't dial with secondary tone?
I've been having trouble dialing out calls from Phone Manager Softphone, because my dialing shortcodes use 9, then secondary dial tone, then the number. If I just dial a 9, then through account codes send the rest of the number, it dials fine. So I think either softphone can't dial when the...- GDVillarreal
- Thread
- Replies: 0
- Forum: Avaya: IP Office
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Call Waiting/Call Appearance behaviour
Hello, I understand that call waiting when you have call appearance buttons doesn't work, but I have a customer that their director says that because of the single tone, on the speaker of the phone, sometimes he can't be made aware of the awaiting call. So the question is, Is there a way to...- GDVillarreal
- Thread
- Replies: 2
- Forum: Avaya: IP Office
