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Just installed IP Office 9.0 with all new 1408 phones. Speakerphone works good: phone to phone Phone to MPLS network to other location Phone to MPLS network out main site on PRI to off site phone Speakerphone is bad on all 6 analog trunks out. If you pickup handset quality is good, back to...

Does anyone know what all the connections mean on the SCN Network Viewer? light green circle white circle dark green circle

Having problem getting CLID of the incoming outside caller to pass through PBX to the outside caller. Caller ID of the incomming caller will pass when the desk phone user call forwards phone directly to outside cell phone. When we have the inside desk phone user cfw to an ACD or phontom which is...

I have upgraded my manager to .44 but looking to update IPO. Anyone have any update steps? kind regards

Any way to use the original password on a mailbox that a user has used in the past? Error alwasy comes up with Password reset failed due to password being used in the past.

We have 2 CS1000s both with Call Pilot, one M 5.5 and other single cab e 7.5 with SIP trunking between. When any external call goes through the M location by either AA or answer and transfer to a phone at the e location the call will drop after the phone rings 4 times. We can call direct station...

We just converted to NI2 with Time Warner and we have a phantom DN cfw to an international number. We receive a recording "can't be completed as dialed.We can make international directly but we had to insert 011 on DMI to get the call to go through. We can call forward to a local number fine...

Anyone know how to turn off dial pulse for analog phones? Or possibly change the dial pulse rate. We have on phones that will cable static where the system sees an on-hook off-hook condition and creates calls to other phones.

Main site Opt 81 w/call pilot, remote site Opt 11 w/call Pilot. Both systems tied together PRI/Tie. We removed Call Pilot from Opt 11 and changed phones to forward to Opt 81 Call Pilot. Any calls hunt station to station only from Opt11 location and forward to Call Pilot Receive an additional 4...

Has anyone gone through the Product Advisory Alert PAA-2008-0117 and been successful in updating the Raid firmware? I have a 1002rp 5.0 with controller LSI320-2 and I go through the outlined procedure until i wants CallPilot to boot from the Image disk in CD. But I haveto change the bootup...

An active phone that makes a call to the switchroom TN 4-1-7-1 and a software change is made on the other phone Loop 4 resets. All phones in Loop 4 go dead. FWH000 4 Loop Response Time Out. This doesnt happen if the call is generated from the TN 4-1-7-1 to the other phone and then making a...

Customer has Norstar ICS 5.0 software and wants to send a specific caller id out when making calls to specific callers. Example: When making calls to customer A, caller wants 800-555-1000 sent to customer CLID. When making calls to customer B, caller wants 800-555-2000 sent to customer CLID...

We have had ICB and ICD installed for over a year gaining access on customer network. Today we cannot open web browser for ICB only. We can open web of ICB when plugging notebook into hub. I can ping ICB from customer PC, and ICB can ping PC accross customer network. I have restarted hub, ICB...