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Have an Avaya IPO V 11.0.4. We are unable to use the call park feature when attempting to park a call when it is picked up by a hunt group member. This is happening when dialing externally and internally. Call Park feature works fine when dialing the extensions directly. What am I missing. Prflash

Hello Everyone, Its been awhile since I have been on. I have a client using Avaya OneX Agent 2.5. CM 5.2. The station registers with no issues but when he tries to login using the agent login it fails. I dont know why but the trace shows that an extra digit is being added to the agent login...

How do I restrict an agent from seeing skill/split data on CCE? The client does not want them to see all the aganet data that is currently being displayed.

Avaya CM 6.2. Can Caller ID information be matched to the contact list on the 9611;9630; etc. Clients are expecting that when a caller that is on the contact list call, that their name be displayed as written in the Contact list. Can this be done? prflash

I have been getting complaint lately of the Call Log function on our 9611's, 9408's not logging calls. I have read that the call log will only save up to 100 entries. I have seen more than 100 calls being logged without any issues which leads me to believe the log will drop the first call logged...

I had a user who was unable to make any changes to the preference tab when looking up recordings. I checked all the setting and everything was administered correctly. I logged in with her account and I verified she was unable to make changes. I re-administered her NICE credentials and this...

To all, Ive been thinking about this for awhile. If I was thinking of going to a FULL VOIP office why would I need the G650. All my other offices use G450 gateways. Could I just decomm the G650 and rack a G450 at the main?

If I rest a region will it force a reboot of the voip phones so I can download new firmware to the sets?

Can "adm" be used as a user login in CMS? I do not see any accounts with that login yet when I administer adm it does not work.

Can the Forced Agent Logout Tone be shutoff? I cannot find anywhere where I can turn the tone off? Prflash

Scenario: I have 4 agents on acd calls at 4:58pm. 4 more calls que into the skill/split at 4:59. At 5pm the Vector will close for the day. The agents logins have also been set to Log them out of the skill at 5pm. Now normally the acd will not let the last available agent logout until the last...

Has anyone had success deploying and running Avaya One X Communicator or One X Agent in a VMware environment? We can successfully deploy the client and test, however the audio is horrible. It is choppy and breaks in and out. We are on CM 6.3 using OneXAgent 2.5 and Communicator 6.2. Both...

Issue: MWI not working Vmail: Avaya Aura Messaging CM: 6.3 Scenario: Agent has a DiD extension which is a VDN that goes to a vector that will play a forced announcement that the call WILL be recorded. The vector then will "route" the call to the Agent login with coverage. In the Avaya Aura...

Hi Everyone, Have another issue since our Upgrade. Quick rundown. Upgraded from CM.4 to CM 6.3. Upgraded from Modular Messaging to Aura Messaging. Converted the interface between the Messaging system and the CM to SIP trunks. Now the problem. When a caller "zero's" out of a users Vmail to...

We recently upgraded CMS from V14 to V17. Ever since the upgrade I have been unable to successfully reset a users password with the "passwd -d XXXX" command. I was however able to successfully use the passwd -f XXXX command but the user wasn't being forced to enter a new password. Normally with...

I have never seen this before. A little background. We recently upgraded to CM 6.3. We have installed Avaya 9408 sets. Our first issue with these was fluctuating audio which was corrected with the latest firmware download to the phones. Now I have one phone that I have added 3 expansion modules...

We recently upgraded to CM 6.3 and installed Avaya 9408 TDM sets replacing CallMasters. Our first issue was fading audio on the 9408 which we corrected by downloading the latest firmware for the phones. Now the issue is that our NICE system is recording the reps while they have a call on hold. I...

Hi all, Been awhile since I asked a question but that time has come. In the past whenever there was a phone that had a TTI tone available I was not able to make ANY calls from that set. Not even internal. Now I have just done a test and I am able to make calls to internal numbers. In fact I was...

This may sound like a lame question but how do i get the abrv-dialing to pause then after the pause dial a digit. I used XXXXXXXXX~p~p~p3 I never hear it dial the 3 I am trying to dial a TFN that has options and I would like the option to be dialed automatically also. Prflash

Hello all, I have the following request from a user. IF P&P (skill 31) is queuing (has a call on hold for more than 20 seconds) THEN see how many people on CPC (skill 32) are available IF there are at least 2 agents on CPC (32) available THEN route the P&P call to an agent on skill 32 (CPC...