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Does anyone know if Virtual Office-only IP Phones will work with SMG? We have tested this on an 1140e at our main site but not able to make outbound calls from the SMG site. Chapter 62 "Virtual Office-only IP Phones" of the Features and Services Fundamentals Book (September 2011) talks about...

I login to the Sig Server and then try to login to the Call Server from there. [XXXX@XXXXXX01 ~]$ cslogin rcmd: 10.10.10.10: short read[XXXX@XXXXXX01 ~]$ Anyone seen this issue? System is CS1000M running 7.5 software.

Is it possible to have a mix of 3904 and 1140s using virtual office within the same system? We have 1140s physically at a remote office but registered to the main office. Most of the phones at the main office are 3904s. A partner in the firm would like to go from the main office to the remote...

Hi folks, How would I go about testing a bunch of spare Digital and Analog cards on my CS1000 before I try to redeploy them. I will be testing one card at a time in a spare slot. Is it as simple as plug in the line card and thats it?

Hi guys, I am a bit stumped on this one. If a caller is on their primary line and they get a 2nd call which hunts to their overline, the display is only showing the last 5 digits of the phone number, not the full 10 digit number. For the first call, the display will show the full number...

Hi, We have Call Pilot 5.0 and are having an issue where people are setup as an English user but for some their remote notification email comes through in French. The only thing I can see that might be causing this is Notification Device Classes has a "Language Localization enabled". I can't...

Is it possible to remotely change the Auto Attendant greetings on a NAM connected our MICS? Our marketing department wants to make some changes and they want to use the same voice for our sites accross the country.

I am having a problem with 1 location reporting the music on hold is too loud. We are running this site with CCME pointing back to CCM here at our HQ. How do I lower the volume for the MOH for this one site? I am new to Call Manager (Nortel is my thing) so any help would be appreciated.

I have the following queue (6401) setup with just 2 agents logged in. 6400 is the DID as a ACD with a MAXP 1, NCFW to 6401. If an agent is available it rings through to their phone. If one of the agents is on a call and the other agent is in not ready mode, the phone just keeps ringing. It does...

We have our Help desk queue NCFW to another site which is a long distance call for after hours support between 6pm and 7am. Most calls are completing but there are some that are not which seem to be around 6am. I am wondering if our system may be configured to block NCFW to a long distance...

I have a 6x16 KSU that we have setup telco provided voicemail on lines 5 & 6. If the store receives a call meant for the sales person who has line 5 or 6 and they transfer the call to line 5 or 6, but it will bounce back to the phone that initially received the call if it not answered after a...

Hi, Is it possible to program our 2250 console ring through to a different office that we have tie trunks with? When we do a fire drill the receptionist has to leave like everyone else and when she unplugs her headset it goes into night mode. The other office also has a 2250 console but is in...

I need help changing a type 500 mailbox. It was setup by the local telco to call forward a DN that was associated with Option 2 on our Auto Attendant and is also used by our receptionist to transfer calls to our Call Centre. TN 009 0 02 06 TYPE 500 CDEN DD CUST 0 DN 3423 0 MARP...