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Don't know much about the ACM other than it is mainly for larger enterprises with a mass of functionality... I know the IPOffice scales upto 360 ish user etc and fits into the SMB market. I've recently heared rumours by a Avaya Platinum reseller that there is new ACM due out which targets the...

Is there any way of inputing some kind of route either on the IPO or my XP Machine so that I can dial-in via an ISDN So Bus using an ISDN TA and also browse the Internet/LAN? The only way I can think of doing this is to add a static route for every single customer who has a different IPaddress...

Hi All, Not sure if anyone has noticed an icon appear in their control pannel called Program Updates which looks like a water splash on a blue background? I have had a customer complain that phonemanager seems to be requesting updates from the web every 15mins and he'd noticed this icon on his...

As a company we are looking to replace the existing engineer's laptops with more modern whizzy ones however laptops that come with built in serial ports seem to be very old, dated and large! As alot of network equipment and phone systems (IPOffice) still need a serial connection so we look to...

Hi all, Just want to gather some feed back on this and establish what settings people feel they have acheived best results with.... We have our senior management and sales now who all use softphones with seperate twinned extension numbers to their office phones when at home. We have no...

Does anyone know if those USB handsets with keypads etc will work with Phonemanager Softphone? I bought one of those Skype orientated ones but with key pad but a)Can't get the ringing to go via it b) can't use the key pad on teh phone Have to dial in Phonemanager and have audio played via...

We currently have a IPOffice 406 with majority of users on DS handsets. Certain users however will now be wanting to work from home using iPro softphone and usb headsets etc on their laptops. The only way I can think of acheiving this is to have a new extension/user allocated for working from...

Anyone, Any idea's what the hell this means?! Location: p:\sql\ntdbms\storeng\drs\include\record.inl:1447 Expression: m_SizeRec > 0 && m_SizeRec <= MAXDATAROW SPID: 54 Process ID: 1228 I have a couple of scheduled reports that get run dialy at certain times etc. Some work fine no problem but...

I've fixed this one before ages ago but we install so few of these i've forgotten how i did it..... Installed IIS, ASP NET, MSDE, CCC. All services started etc. Click on reporting and you get white error page "You are not authorized to view etc." Error hhtp 401.2 I'm sure it was either to...

A supervisor is trying to listen to an agents call anonomyously for monitoring purposes. It works fine but the agent can see the supervisor connected into the call in the status window. I have tried several versions of phone manager in case of a bug but this has only happened since we upgraded...

This is the third time I have heared about this..... Only ever happened once each but to three different customers on 3 different IP Office set-ups/versions/systems..... Basically after a call has been finished the customer or caller has cleared down(hung up) the call hasn't ended for some...

How do I use the RESERVE_LAST_CA= to get busy on a DS extension with Voicemail? I have tried everything and can only get busy if A) I stip the call appearance keys and b) I use RESERVE _LAST_CA without Voicemail. I need Voicemail, Call appearance AND busy when engaged! Is this possible? 406...

Every graph I ever do with CBC: available lines, calls presented, calls lost etc all the data looks ok but available lines is flat out on 0 or in some cases goes below the 0 line into minus figures but with no value on the Y axis?! Is this somthing i'm doing wrong? The delta server shows...

We have set up many web confereces for different customers and they all work quite well but occasionally for some unknown reason out of the blue you get a few people reporting authentication problems - you ask them if they are typing the ID or PIN in properly and they swear they are etc. I got a...

I have read that this won't work properly if direct media path is enabled. I have un-enabled direct media path on two extensions and it still doesn't work. Anyone got any ideas? 412, 3.1(56), 5602 and 5610's I've set up the monitor group, shortcode and call intrude etc. Cheers

I have an IPO 406DS 3.1(56) - every day the receptionist has to re-boot/start the softconsole at least once as the BLF's just stop working. Once the Softconsole starts up again they are fine again! Anyone experienced this before - it's the only site we have where this happens! I'm not sure...

Have a IPO 412 3.1(56) with 15 VCM and 60ish 5600 series phones (full IP) When paging to various size groups, 60, 20, 10 the paging quality is totally unpredictable! Some times it is clear to certain groups then other time it is jittery, broken, garbled etc. I have tried almost everything but...

Is there a limit as to the amount of IP phones you can page in a group? We have a scenario whereby we page large groups of phones e.g 20+ (5610's 5602's etc - from a 5620) and it works fine sometimes but then other times it it sounds like a mobile with extremely bad coverage or as if it's being...

I have just set up a phone system/network that includes 40x 5400 series IP hard phones and 10x 3600 series spectralink phones. We also have 10 Access points (AP7) and a AVPP. The network backbone is a Nortel Baystack 5520 and 460 set up. The switches accomodate 802.1af and Layer 3 routing...

Hi, I am currently working towards an install of approx 150 IP hard Phones with an IPO 412. As we have it in our dem room now we are using an Ipoffice 412 and have two networks/LAN's/Subnets one for data and one for voice (well one for the phones and IPO the other for the data network and...