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Hi, I have a new IP500 V2A cabinet with a VCM64 and Combo Card in it Prod ID 700504032, brand new system and card. When powering on the system at 11.0.46 and applying licenses, in Manager, in the error list I get a couple errors, Combo cards not supported on this platform and A valid software...

Hi all, got a strange one here on a feature that not many people are aware of on Voicemail Pro. A client has Alarms Set through voicemail Pro to page at certain times during the day for breaks and lunch, etc. This stopped working for them recently and for some reason I can not recreate the...

Hi, I have a question about a Mitel sx200. From a digital phone is there a way to find the port it is connected to from the phone itself? I have to replace an old system that the client has no access to, nor do we have any experience with Mitel systems, thanks!! ACSS - (SME)

I am trying to set up manager to auto save the config after I load it, but under preferences/security tab, the options are greyed out. How can I select them? ACSS - (SME)

Hi all, I have a server edition 10.0.7 and after making minor changes to a couple DIDs, then merging the config, the entire config was erased, everything except the IP Address. This happened twice after merging minor changes. I am going to be upgrading the system to 10.1 over the weekend, but...

Hi, I have a system at 9.0 and when I was trying to upgrade to 9.1, it fails every time at the file transfer stage before the upgrade even begins. I have verified that the system password is correct and reset it just to be sure, but the upgrade never goes beyond the initial file transferring...

Hi All, I have read all the tips and docs and can set this up to work using digital phones using the Internal Auto Answer button with 'FF' as the action data and the headset button on. But when using IP phones the the Headset button does not stay engaged, when you end a call the headset button...

Hi all, just wondering if you can access voicemail system from the personal greeting. example you call in to your extension, your personal greeting comes on, is there a way to access the voicemail system from someone's personal greeting? At one time I thought *3 worked, but it doesn't now...

Hi, trying to get an unsupervised conference to work with no success so far. User calls caller A from desk phone, presses conf key dials caller B, presses add then begin and conference is active all three parties can talk. Now if the desk user tries to leave the conference by hanging up...

Hi Guys, come across a system that is still at 3.2, how do you set the voice mail answer time for a hunt group? Queueing is on, client wants calls to queue for 4 mins then go to hunt group voice mail. For the life of me, I can't remember how to set this, anyone remember???? ACSS - (SME)

Hi all, I have a polycom IP7000 conference phone that I can not get to register to an IP Office running 8.1.63. I tested them in the office on a demo system running 8.0 and they registered fine. Took the same unit to site, changed IP address, logged into webpage configuration screen, changed...

Hi All, I have an IP Office at 8.1.52, all phones at firmware level for that release. When dialing from the Call History list, the phone displays the number to be dialed and immediately locks up for a few minutes. The call never gets dialed and the phone returns to normal after a few minutes...

Hi all, I have an IP 500V2, 8.1.43. I am having trouble assigning the buttons I want on the phone, the phone appears to assign default buttons and ignores what I have programmed in Manager for the button assignment. How can I fix this so no default buttons are programmed on the nortel...

Has anyone had any success setting up a vpn remote phone with a 3com firewall? I have set up many with Netgear, cisco and Sonicwall without many issues. The customer has a netgear he can deploy if necessary but would prefer to keep the 3com, just don't want to waste too much time playing with...

Hi All, I have two IP 500 at version 8.0.44, tried setting up basic H323 trunk calling between systems, not using SCN(they have conflicting extensions at both sites and don't want to change). I have H323 trunks pointed to each system and a shortcode 8xxx, feature dial, telephone number N...

Hi, I have a IP 500 with embedded mail, the dial by name function doesn't appear to work. The directory comes on normally, finds the user when you enter the name, but when you press 1, to select the user, nothing happens....anyone come across this?? Dialing by number works fine from the AA...

HI all, has anyone setup nortel M series CAP module on a ds30A module, do they work? I can't find any documentation to say they do or don't work... Thanks ACSS - (SME)

Hi, I am installing CS 7_8_16, about halfway through the installation I get an error saying cannot write LucidaDemiItalic.ttf to font folder. Never got this error before, I am logged in as an administrator. Not sure what the issue is, anyone come across this? Is this like One-x install where...

Does anyone know of a good softphone that works with Ip Office for MAC users? Thanks ACSS - IP Office Implement

Hi All, I was just wondering if anyone has seen this before.I have a IP500V2 6.1.5 running VM Pro 6.1.16. I have setup VM to Email using SMTP. It seems that the first request to send email comes back as a failure to connect, but on the email server it sends out the email, then the system tries...