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Does anyone have any knowledge on how to configure system speed dials on the CCM 6.1(2). We are moving from a 3.3(3) version and having big issues with converting these system wide speed dials. Any help is appreciated!

I have a dept. that wants to view how many calls a few extensions are making. They don't want to be specific with #'s dialed, but just really account how many calls are made or total time on the phone. Can this be done without purchasing an Call Accounting software package? Also, Can...

I am looking for the latest recommended self study books or kits to study for the new CCENT/CCNA tests. I have done some searching, but a new book is being published Dec. 27 2007 and am unsure if I need to wait till its in stores or if the latest books for ICND1 are ok or not. Any advice...

We are currently looking toupgrade from our existing CCM ver. 3.3(3)sra4 to 6.x. We are changing out all of our routers before the upgrade and I want to make sure the IOS will not affect anything on the current 3.3 ver. My question is what IOS ver. will have to stay at with the new routers...

I am having trouble with a couple of remote sites failing to revert to CM-Fallback mode (SRST). I have 50 other sites that are fine, but for whatever reason, 2 of them are having issues. My set-up is a CCM-Pub and CCM-sub release 3.3(3)sra4 I am using a Cisco 2811 at the sites in question...

Looking for possible info on the CVoice exam. Materials used to study? Strength level of exam? Also any help on materials to aid in studying for the exam? Thanks

I installed the CCM Attendant console on a remote PC. Problem is it comes up fine, but only the main extension comes up for use. the line appearances are greyed out. The console version we are using is: 1.2(1 ES12) The server version is: 1.2(1 ES12) The CCM Version we are on is 3.3(3)sra4...

Is there a way to force a Cisco 7960 that when picked up it automatically rings another an extension, say an operator. Kind of like an elevator phone. Same with a Single line extension, is there a way to do this?

We have need to provide overhead paging for a specific area. We just want to keep it simple and thought we could just use a sing line port and page that way. We have a CCM 3.3(3) and we have newly built conference room that has 10 overhead speakers. we have a bogen amp. We just want to keep...

Have an issue with low volume at a remote site. Customer has a Cisco 2620 Router w/ fxo module. They have 4 pots lines coming in. When recieving a call or placing a call via these line the calling party or called party can barely hear our users at the site. I can dial station to staion and...

I installed the Ip communicator and it is successfully working on everyones PC, but my issue is the time in the display is 4 hours ahead. I have verified the time on the CCM pub and sub and can't figure out where it is getting its time from. I have check everyones PC time also. If anyone can...

We are planning on upgrading our CallManager to Rel. 4.1(3) However Cisco has quoted us a high price. We have 3 Compaq servers with 3yr warranty and was wondering if CallManager can run on them. Our office has roughly 560 Cisco phones, 18 remote sites with Cisco phones nationwide and rather...

Does anyone know of any schools out there that offer these certifications other than Global Knowledge or Unitek? Or does anyone know where I can find a good class on the Unity VM?

I have a customer that wants to keep things simple and have a seperate day and night greeting by way they can control and not on a timed basis. Current setup- CCM 3.3(3) and Unity 4.0 I set up a main phone and was just going to have them Call Fwd the phone to another ext. and follow that...

I have a centralized environment with a Cisco Call Manager Publisher and a Subscriber. We have 2 VG248's and 3 PRI's into it on VG-200. Are software version 3.3(3) and we have CiscoUNITY 4.0. My question to anyone is has anyone Upgraded from 3.3(3) to ver 4.1 and what issues have you had...