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Hello all, Does anybody know how many digits are used for calling from a pabx to local and national numbers? Here in the netherlands for example we only use 10 digits for all kinds of traffic. Thx in advance,

Hello Guys, I got the following alarms in webpage : Minor Alarm connection cleared from wrong call : was connected to 277 but cleared from 280 logfile shows : [TSAPIEvent-1] ERROR com.swhh.cscm.c.a - Connection cleared from DIFFERENT CALL! Thought I was on 277 but cleared from 280...

Hello All, I have a license issue with a customer with CM 4.0.4 I installed a new AES server with System platform Version: 6.2.1.0.9 and AES version r6-2-0-18-0 Verint acr release 10.1 for voicerecording accepts only 4 channels to connect to, and i need 10. This are the channels available in CM...

Hello All, I have to export 3100 sip-users from a release 4 duplicated home and duplicated edge. The users must be restored into a new release 5 combined home/edge. Can Someone tell me what steps to take with provision? I know how to export it from de server as a xml file. thanks in advance

Anayone know why in the newest release 10.1 the tsapi service is not running? dmcc is running well with same username/password? ACR is installed on HP server dl360g7. aes software-only release 6.1.1 installed under VMWare.

Hello all, can anyone tell me where the +(number) is coming from when i connect MM with a Session Manager? when i connect MM direct with CM sip no problems. i made an adaptation for + in SM for in and outgoing calls but whitout result. so in the trace looks like : sip:+3001@ret.rotterdam.nl thx

Hello All, I am not able to retrieve agents real-time an historical info out of BCMR. vdn etc reports are fine. The bcms-login agents never logout on the system. Latest release (client/server) 2.4.5 and CM 6. Anyone had this issue before? Thanks in advance

Hello All, A university in the netherlands is planning to setup a office in St petersburg in Russia. can anybody give me some information about trunkgroup/ars/ and other settings. We are planning to install a G430 with S8300D 5.2.1 with analoge trunklines. Thanks in advance.

Hello all, Could someone tell if it is normal that 16xx stations are going to discover when i shutdown the active server? It take 2 minutes to register on the other server. The stations are connected through Clans and not through PE. This is a 2 portnetwork config on seperate locations. Thx

Hello all, Just installed AES with software only rel 4 latest patch. If i logon with craft i am not able to acces CTI OAM, but Only Usermanagement. With the cust login it is possible to acces CTI OAM but have no acces to usermanagament.?????? Anyone had this issue before?

hello all, We have to change the domain name of all 4 SES servers. Whitin the maintenance web interface of the two Edge-servers the change can be easely made, but on the two Home-servers this is read-only. What happens with the two home-servers if the two Edge-servers are updated? According to...

Hello all, We have a CM 5.1.2 with latest patch and AES rel 4 latest patch connected to a voicelogging server.(single step conf) We have 20 licensed API-A in CM and as well in the AES server license file. The problem is that some of the cti-stations in CM give a out-off-service state after some...

Hello all, We use a h323 ip trunk to connect to a faxserver. all happend after an upgrade from 3.1.5 to 5.2.1 First there was a bearer capability problem. Changing the bearer capabilty in the signaling group of the H323 to speech and in the DS1 board solved incoming faxes,but not the outgoing...

Hello all, In a rel 5.2 s8500 system i get the following igar denial event: 16:11:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:1 Avg:0 16:11:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0 16:11:27 idle station 2447 cid 0x286e 16:11:28 active station 2447 cid 0x2877 16:11:28...

Hello all, we have a very strange thing going on with a customer in a call-center enviremont. When eas-agents are logout the direct agentcall will follow the coveragepath of the agent. In the coveragepath it routes to the same huntgroup and is answerd by another agent. The calls are then...

Hello All, In release 4x you were able to reset an ip-phone or ip-network-region and then the phone restarted and picked up the settingsfile. In release 5x when the phone is given a reset it won,t pick up the settingsfile because it looks like it is only discovering instead of restarting. It...

Hello all, After installing the language pack "dutch.rpm" the messaging fails to start.Only after reinstalling the system it will come up again. We are running CM 5.2 on a G450 Gateway. Anyone had this problem before? after the command "start messaging" the following was seen: Beginning...

Hello all, On a CM 5.1.2 S8730 system we have the problem that after the login and password entered on a ip-phone(3.0)it looks like it is registerd but when you press the speakerbutton it is still trying to register.after a couple of minutes it is finaly registerd.This occurs only when the phone...

Hello all, If i try to acces the "configure server" in the webpage of an S8300 it is denied by saying -->web_util : 13 : could not load file: /var/tmp/conf_queue Anyone knows what to do. I am logged in by remote acces as dadmin.

Hello all, We have a problem with a customer running release 3.1.4 with patch 642.1 and admm 1.1.9. After some-time (1 month) the admm has to be resetted because dect to dect is not working anymore.However from IP_phone to dect still works.If you look ad the status off the ip-trunk lines they...