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Does anybody have a list of the error codes that come up in the Status field of NICE query? I am experiencing the following errors : E121106 E121118 E12310 I have found a previous thread on the E12310 error, detailing it as a comms error between CLS and logger and there was a mention of a PDF...

Hi Can anyone tell me what the LEDs represent on the front of the DS1 circuit packs? We are having a problem with outbound calls at the moment and 1 of the cards does not have an amber LED lit, is this the activity light?

Hi Can someone explain to me how the route pattern forms work? I have a route pattern which contains 2 outbound trunk groups each assigned to ISDN30s. When i monitor the trunk groups i can see that the trunk group that is 2nd in the route pattern table never has any activity. Do all 30 lines in...

Hi Due to the new ofcom regulations regarding outbound calling, ive been trying to use the Calling Party Numbering(ANI) option in the basic job properties screen in Campaign Editor v4.0. The switch is still leaving 'withheld number' messages on missed calls. Do i need to get CLI restriction...

Does anybody use a reporting tool called n-Focus? We're running bCMSvu at the moment and its useless for any call centre analysis and CMS seems pretty expensive for the size of our business. Found the product above from the Avaya Developer Community and was wondering if anybody could tell me if...

hi on our new telephony system (s8500 with 2xG650's), ive recently been experiencing a problem where an inbound call to an ACD queue will get connected to an agent but then as soon as the "hello's" are over the call gets disconnected and the call goes into the abandoned queue. The only change...