What is everyone doing with respect to a holiday menu? Is the best way to setup a test condition and have a basic holiday menu which you change the recording before each holiday?
Should the Queue message play when a group has a single user in dnd and Queueing on? I have a group setup in vm pro with a queued start point going to a queue position but do not hear the message when calling that group. I see in system status that the call shows as queueing but I only get...
Can you make an embedded voice mail system on version 4.05 run by a schedule to turn on for the night and also have button control? I need to be able to have the night AA run by a schedule, but also be able to override that schedule if they are working late or go home early. Can this be...
I have the softphone setup and working except I can not hear voicemail. I see the system calling the voicemail but no sound on my headset. I can call out and receive calls fine also call other extensions. Is there a setting to allow the retrieval of voicemail on the softphone?
I was upgrading a IPO 406v2 with digital 16 module and the module upgrade failed. I now have a red light on the digital 16. I can not see the module for upgrade and the DTE port will not accept the AT-X2. Is their a different set of commands to recover a failed expansion unit?
I have 2 IPO’s in a scn and would like to setup LCR to route calls across the VOIP link when all lines are busy. I have not set this up before and the information I have found is unclear. I have setup a working hour’s time profile and need to verify what short codes the system will need in the...
Is it possible to move a license for phone manager from on one IPO to another IPO in a SCN that points to the same key server? What I would like to do is move one of our 20 user pm license from the main office to a remote office on the scn. Is this possible?
I was wondering if you can add an IPO to a network that already has an SCN setup with out causing trouble? I have the need to add a separate IPO for a company to break out into two companies. They want to be able to reside on the same network so their new division can operate on their network...
What is the max number of analog trunks supported on the 406v2? I see that it will handle 2 4port cards in the unit and 6 16port expansion modules. This would give a total on 104 analog trunks. Is this correct?
I am looking for a solution on hunt group queuing. I need to have the ability to send a call to a different hunt group if no one picks up in xx rings. If I add the second hunt group in the out of service fallback this would only work if the group is in out of service status? The problem is a...
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