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Hi Everyone, I'm not sure if this can be done or not, but if it can, it might just save me from many many hours of work! We're running CM 4.0.1. Here's what I'd like to do: Caller would dial extension (VDN) xxxx and have it answer with a prompt like: "Please enter the patient's room number...

Hi Everyone, We're starting to deploy 96xx series IP phones and have one user who ordered the bluetooth headset and adapter. The adapter plugs in to the bottom of the phone, but in order to accomodate the adapter, the swivel base had to be removed. Does anyone have any experience with...

Hi Everyone, We're about to add a significant edition to our hospital and it will add 60+ patient rooms. We're currently running a 4-digit dial plan, but with the new edition, we can't match the room number to the extension because the necessary extensions have already been assigned. We are...

Hi Everyone, We have one person who has a 4630 phone. We recently had to replace it because the switchook was intermittent. After setting it up, the user reports problems with the screen not refreshing, and when it idles out (goes to sleep) it locks up and requires it to be power cycled...

Hi Everyone, Our hospital recently recorded an injury by a doctor who got tangled in a patient's phone cord. Three cracked ribs and a minor head wound later, I was called upon to address the situation somehow. We've considered cordless phones in our patient rooms but have disqualified them...

Hi Everyone, Had a user report that she did not receive any messages yesterday, so it means that there must be something wrong with the system. I later hear from a co-worker that this person's mailbox was full. Full mailbox makes more sense to me! I've looked at the logs, checked the...

Wondering if anyone has tried the new Spectralink model 8030 on an Avaya system? We're running a handfull of Spectralink 3626 phones, but we know that this won't be the answer to our needs long term. We're also playing with Cisco's 7921 wireless phones, but the integration between our S8710...

I had a user who was just converted from Inutity to MM. She had several PDL's (personal distribution lists) programmed in Intuity that others in her area used by typing in her extension to gain access. Is this "sharing" feature available in Modular Messaging? We're running 3.0 with (2) MAS...

I need to get creative, but have never run in to this situation before. I have a Prologix system (R9) with an Intuity (R5.1) connected via local trunk group with (6) analog lines. We're upgrading the Prologix to a G700 and will be migrating all users to Modular Messaging. I'd like to be able...

We recently retired some copper "DINC" lines and had the associated DID numbers re-pointed to our main PRI circuits. I've been getting reports that when callers dial these "re-pointed" DID numbers, they get a 5-second delay before the call rings through. The callers are dialing 7-digits...

Hi Everyone, First, I apologize for the length of this e-mail. I spoke with an Avaya tech from Global Services and he stated that I should be able to produce a numeric page using the "call me" feature in Modular Messaging. Why not use "notify me" you ask? Well, according to the MAS Admin...

Hi Everyone, We're in the middle of converting users from Audix to Modular Messaging (3.0). We have many phantom voice mail accounts that are options off of various auto attendants (application in MM). Because there is no physical phone for these phantom mailboxes, users are required to check...

Hi Everyone, Need to gather some info from the "real" world regarding TDM vs VoIP implementations. Here's the story in a nutshell: We are a medium-sized hospital running CM2.2, (4) gateways, a remote SI and remote Prologix (both soon to become gateways). Modular messaging 3.0 slowly...

Hi Everyone, We have a new 100,000 sq. ft. addition to our hospital going up and I was told that our CFO wants to go IP phones throughout. We're primarily a TDM shop running everything from 24xx to 7xxx stations. We have a handful of IP phones running now, but they're really just a novelty...

Hi Everyone, I've been playing with the web client for Modular Messaging. I've got a problem with messages accumulating in the deleted folder. We're running the web client (3.0.0.46) on a dedicated server and have MM 3.0 with (2) MAS and an Avaya MSS. I've noticed that messages placed in the...

Hi Everyone, I've been asked to develop a password usage policy regarding the voice mail system. We're a hospital and have approximately 900 subscriber accounts in three Intuity Audix systems and one Modular Messaging system. We currently require a 4-digit password with the usual Avaya...

We just had Modular Messaging (ver 3.0) installed. I've received a couple of complaints about voice quality. I did some poking around in the VMSC and found the audio encoding setting. Does anyone have a preference for one of the three available codecs? We were using Microsoft GSM 6.10. I...

This is an interesting one ... have a dual-cabinet G3si with redundant processors running software rev 12. Today for some reason I was unable to log in via ASA, couldn't dial in via modem, BCMS couldn't connect and was unable to FTP using VAL Manager. I borrowed a SAT terminal and tried...

Hi Everyone, Anyone using or familiar with AccuVoice, http://www.accuvoice.com/(Dev Connect Partner) and their product called Appointment Reminder? We're a hospital and are considering doing automated patient reminders. They're quoting around $174K for the system which seems a bit high...

A few quick questions regarding remote notification. I have a G3si running ver 12 software. We're currently using an Avaya BP for maintenance, but I want to turn off notification to them when there are alarms. It's a long story. I'd like to re-direct the notification to myself regarding any...