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We sold a Magic on Hold unit with a memory card to a customer about 2 1/2 years ago and the customer never activated the production for it (expired now). Now the customer would like to do his own messages. Does anybody know if you can create your own messages for a Magic on Hold? What format...

Some of our clients like to be able to press a button on their phone to turn the night auto attendant on or off because their work hours are variable. We typically do that by putting a button on one phone that sets a user variable and then testing for day or night operation in VM Pro. This...

I have a customer running an IP406 version 4.1 with a Polycom Station2. They would like to be able to use the Polycom conference phone to conference another party on similar to the way they can with their 5410 phones. I have been unsucessful finding a way to do this. Any suggestions to make...

I have one customer that uses CCC and has a lot of agents so I installed MS SQL 2000 after I installed CCC/MSDE. The upgrade went well and everything is working well. I have customer number two that has grown into the need for the full blown version of SQL. This time I was going to be brave...

I have one customer that is a rapidly growing chain of restaurants. There are currently 17 restaurants. The corporate headquarters has an IP406 V2 and each restaurant has a SOE. The corporate office has a dedicated T1 to the Internet and each restaurant has a fractional T1. The corporate...

I have a client that is setup with VM Lite and one hunt group for taking orders using linear hunt. They would like to send calls to an after hours messages when they close. I have turned on voice mail for the hunt group and set up an after hours message. This works but has the disadvantage...

I have a customer that uses two different inbound numbers on a PRI. The numbers go to two different hunt groups. We want to send calls from both hunt groups to one Avaya 3810 wireless phone. However, we want to allow all calls from hunt group A to reach the phone at all times. We want to...