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Where's the setting to tell the CP100 (Basic Call Center) how long to ring an agent's phone before it moves the call back into cue, or to another idle agent? The default is 4 rings...can this be changed?

I have the Reporting for Call Center Client installed, and the Call Center Application installed. All seems to be working and communicating with the CP100. I just can't get the realtime reports to work. Anybody with a clue (or 2) out there?!

I installed the Reporting for Call Center Client on a PC, and was able to get to the login screen. Changing their mind, the customer then told me to install the client software (as well as the CCAS software) on a different PC. So, I unistalled the Reporting client from the first PC, and loaded...

Trying to setup the call-center and voicemail last week and when I went to record the Company Greetings, I got an error. Convinced it was a s/w issue, I had the equipment provider replace the s/w. Now, I get the same error screen when trying to record CallCenter greetings. Is there a known...

My new customer has a MICS 6.0 and CP with a small call center (6 to 8 agents). At night, the 800-number sales calls automatically redirect to a remote third party call center. My customer would like to redirect sales calls to that same remote site during the day, as an overflow. No problem...

My new customer has a MICS 6.0 and CP with a small call center (6 to 8 agents). At night, the 800-number sales calls automatically redirect to a remote third party call center. My customer would like to redirect sales calls to that same remote site during the day, as an overflow. No problem...

Having fun configuring my first CallPilot-based voicemail, CCR, and call center. Got the CP on the network, piece of cake. Created mailboxes, setup CCR trees, blah blah blah, so far so good. Setup call center today and gave it a test drive and ran into my first snag. Silent Monitoring and...