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In the 5.2CMM, the help file says you can use an 'e' to immediately expire the password, but it doesn't let me enter this - says must be digits only. Any ideas? We want to force users to change the password during the first log on.

Getting a "No data to Display" error on several different servers all running 5.1 and latest patches, when viewing NTP Sync. Firewall open etc. etc. Have seen a new entry in the ntp.conf file that have heard is the cause, but no way to edit this file. Anyone heard of a workaround or patch for...

Has anyone managed to get a Linux DHCP server to issue an alternate gatekeeper address in the DHCP offering? We have the setup working fine for a single MCIPADD address, but the scope appears to be ignored if we add a second address to the scope. ie option option-242...

Hi, I have SIP (D-Link DPH-C160s) phone running off a v4 SES server on ACM 3.1.4 set up mas OPS. When the SIP phone calls another station and hangs up during the ringing phase, the SIP phone sends a CANCEL message as expected. This message appears to be ignored, and the ACM continues with...

When using the phone directory search feature, it searches based on the last name. Is there any way on CM V5.0 to search on first name, without having to re-enter every station name in the system?.

Setting up a new single G650/S8400 on ACM 5.0 All is OK, except no TDM cards are recognised by the system (Disp Circ or List Config all etc.) IP Cards - Medpro, CLAN, VAL are OK, and so is TN771 Maint card - all are showing up. No alarms in system. Get 2 aborts (1005 code) with test Tdm-bus...

AES Server TSAPI Licenses - When viewed in WebLM, I have X number. When looking at TSAPI Connections in Admin, I have X plus any current calls being recorded. According to Avaya docs, Call recording using CMAPI and 3rd party (in this case Verint) recorder should use 2 TSAPI during each...

Have a SIP trunk from the IPO, and also SCN and ISDN Trunks. Can redirect incoming SIP calls to Local and SCN extensions, but can't redirect back out to PSTN via ISDN trunks. Call is shown as 404 not found because the external PSTN number sent via the SIP Caller does not match a local user. Any...

Has anyone struck a problem where agents do not appear in CCC Group List, Real Time display. Usually just one member from the group, not always the same member in different groups. Licensing is correct, you can see the agents in the Delta Server Groups, showing Blue (Valid license) etc. but do...

Anyone had complaints from 5410 uses about the handset mic being too sensitive (causing echo or distortion) with AGC on, or their callers complaining speech volume is too low with AGC off?? Mainly with 5410 at this stage, but possibly 5420 too.

Anyone know how to setup VM Pro Intuity so a User can dial a shortcode to access their mailbox, and be prompted for just the Voicemail Code (PIN Code)??. Seems, you either log all the way in as a trusted source, or you have to enter the mailbox number then the voicemail code. Realise you could...

Anyone had succes in seeing information in the CCC VM Summary report, regarding number of times busy?. Testing on 5.0.33 and 3.2 can't get it to ever show any busy information, even though all ports are busy, and further VM calls are receiving busy tone. Cheers,

Does anyone know of a 3rd party fax adapter (VoIP to analog) that will work with IPO?

Site with long disatnce analog phones in small callcentre. Any ideas on log in/out visibility?. Using Phone Manager and PC Wallboard but customer worried about network unreliability. Can also use DND on 'NoUser' for broken dial tone but can be confused with Busy NA. Thought about the Lamps or...