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Just installed our 1st HTS 824 and have a couple of issues POTS lines and I am getting 1 way speech on outgoing calls , from both the Keyphone and SLT's. A test phone across the telco trunks at demark is all good, speech on incoming and outgoing calls

I have a customer using a NS700, they have an off site office where I have 4 NT-551 phones Recently they started having issues where there was no speech path when calling from NT-551 to NT-551 at the remote site, they can call other extensions physically connected to the NS700 and calls to...

Morning All I have a NS700 and set up an overflow ffrom an ICD gp 601 to voicemail I have the msg wait light appearing as a message light on 4 x IP keyphones and 1 x digital keyphone The issue is that I cant get the MSG wait light to go out , It is continually lit on all 5 phones I press the...

I have a NS1000 currently running version 3.2 and am having an issue upgrading to V4, I keep getting a D000000: Operation failed when trying to upload the file, I have tried IE, Chrome and firefo and get the same results. Any Clues going forward? Cheers

I have been made aware of a problem on our own in-house TVM50, When we night service the system, calls are routed to a custom service menu, when we enter say 803 for a call, the system says invalid entry, I can dial in and key in 601 for an ICD group and that routes properly. The CS menu is set...

I have a customer running a TDE 100, They appear to have an issue ( have not been able to replicate) apparently after an incoming call is transferred off site (CO to CO transfer) after 1 minute the call is disconnected from the transferred call and the original call is pulled back to the...

MAybe someone can help me out here, I am running PB Unified mtc console 7.8.1.1_R14 and am having issues with it running, if I try and access the drop down menus ( profiles or system type) the program locks up on the drop down menu and I cant do anything unless I shut the program down using the...

Afternoon all, Just after a bit of direction please, I have set up the Media5-fone app on my iphone 5 and have registered the device to my TDE100 over the 3G network. I can send and recieve calls to the phone but have no audio in either direction, I have G.711 alaw and Ulaw codecs and G.729 and...

Morning, Is it possible to set up a speed dial entry to call thru to an IVR platform and then dial a specific extension number on IVR. Our system is a NCP500 running version 7 software So I am setting up a speed dial entry 1345XXXX then I want to be able to dial thru to a specific extension...

Had a customer call in, they had just had caller ID activated on their trunks (POTS) and on an incoming call the calling number shows up , but not the name associated with the caller ID ( which is set up in the speed dial table) It should just work. so I tried the setup on our own NCP ( which...

Has anyone set up the above combination? Just aafter any hints or clues to any issues anyone may have had. The ncp has SIP liscencing and we are looking at connecting a fax using the ATA at a remote site ( via a wireless pt to pt link , approx. 125 Mb/s link) Cheers

Recently installed a 2ND HAND tda 30 ( Upgraded MPR software to v5)all programmed ok from PC. When I went to show the customer how to load speed dials found that I couldnt get in to programming mode from main phone. after dialling *# it throws me out. I have check all the cos settings and all...

Customer has a TDE 200 with a Primary Rate, the Outgoing CLIP to send the Extension ID to line is 7xxxxxxx, what we nees is the ID to identify as 07xxxxxxx, if we set the CLIP to 07xxxxxxx the system doesnt recognise it as a valid number so it send 07yyyyyyy ( The pilot number) to line. Can the...

Customer has an NCP 100 with a TVM 50 VM system. What we are trying to achieve is the following:- 4 doctors each have there own receptionists, calls are put thru to an ICD ring group of which all 4 receptionists are members, there are 4 x ICD groups involved, each phone has the ability to log in...

I have a customer with a TDE 200 and TVM Voicemail system. Tey have regular pots line DIL to a custom service menu on th eTVM, from there callers can dial any extension they are after, Last week they started having issues with people calling in and dialling a busy extension number, you get the...

Go tcalled to a customers motel yesterday with an issue with a coupl eof extensions not being able to dial out to a CO . At first I thought that the extension may be locked, so I checked the remote station lock from th emain phone and made sur ethe extension was unlocked, even tried a station...

We have recently upgraded our TVP100 to a TVM50, We had used a numeric pager to notify us which mailbox had recieved a message ( by setting up th epager string to dial the paging service, then put in 5 x P's then th emailbox number) which worked fine, since we have changed to a TVM 50 , I can't...

Afternoon all, Who can point me in the right direction for an install manual for the above switch , in NZ we sometimes get customers with parallel imported switches which seem to have a different programming feature set, e.g. for NZ switches field 009 sets the flexible numbering for jacks, the...

Greetings all, I have just finished installing a TDA600 and TVM200 on a site replacing a meridian system, a lot of the existing SLT's do not have message waiting lights on them. Is there any audible indication if a message has been left in a voice mail box? The tone after going off hook appears...

I have a customer with a TA-308, they have an issue when trying to do an external transfer using a cordless telephone. the cordless is connected in parallel with the main keyphone and the trunks are CENTREX trunks. transferring using the flash button the keyphones works fine, but when they try...