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  1. tek4tip

    Remote Agent Setup & Call Reporting

    We are currently running CS1000 RLS 4.5 with SCCS 5.0 software. I have been tasked to come up with a solution to track/report on a remote SCCS agent. My PBX vendor suggested that the best possible way to establish the agent would be to place a small 221 Contivity box (to establish a tunnel) at...
  2. tek4tip

    Symposium Call Center Server Call-by-Call "Call ID" report length

    is the Call by Call Call ID report field limited to 9999 records?

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