Search results for query: *

We have a new facility that we installed some overhead paging for. We have received complaints stating that they can not hear pages from analog phones (500 sets) but pages from digital phones (390x) are just fine. This is an Option 61C running Succession 4.0. Has anyone seen anything like...

Does anyone have a pointer as to how to change Call Pilot to allow faxing of 99+ pages..?? We have a Department who needs to fax client paperwork that regularly consists of 9+ pages of information. When I go into the Call Pilot Manager, the maximum page size I can enter is 99. Thanks in...

I have a Nortel MICB in one of my PBX's that is showing some weirdness. If I try and connect to it on my PC, I get a HTTP 400 Bad Request Error. If I use a different PC, it works just fine and there are others in my organization in which it works fine too. It is h/w version NT5D51BC with f/w...

I am attempting to run this report and am having problems filtering the data. I have an Application with an ID of 1099. When I go into the Selection Criteria on the Building Block Summary Report, I have selected "Service App ID" "Is Equal To" "1099" in the three fields. Now, I then want to...

I have two Call Pilot Servers running 4.0. I installed the Desktop Messaging Software on my PC and try to fax and it works just fine. Now, after I perform a reboot on my PC, and go into Outlook and logging into my desktop messaging session, the Nortel FAX printer is always in the Offline...

We made a change on Friday evening in which we changed two skillsets' default activity code from '0' to '53' and '54'. When running a Activity Code by Agent interval report, we are not seeing the new activity codes today but seeing the '0' value from last week. I checked the configuration and...

I remember reading some threads a while back in which people were having some problems with V4.5 of the Web Client and Internet Explorer 7. I spent some time trying to find the threads but could not easily find them. We are currently running Symposium 5.0 using the Web Client for access. Here...

I was having some problems with my FAX and BATCH FAX printers being off-line. A colleague mentioned that I should try to reload the Desktop Messaging software. Once I did the reload, the printers were now showing on-line but when I go to fax a one-page document, it fails. Below is the...

Ok, years ago, I was taught that the only stupid questions are the ones not asked. With that in mind and also with the understanding that this could still be considered a "stupid" question, can I use any CISCO VoIP phone on a Nortel CS1000MG running Succession 4.5..?? I really want to use...

Ok, I am treading on water on this one but since there are so many experts here, I thought I would ask the question. We currently have approximately 12 switches (Option 11's, 61's, and 81's) that are running either Succession 3.0 (due to MerMail) or Succession 4.5 w/ Call Pilot. On these...

We just changed Telephone Maintenace Support vendors and the new vendor would like us to install SEB modems for remote monitoring. For those of you who use the Netpath SEB modems, do you monitor any additional items such as battery status, temperature, etc..?? If you do, what do you monitor...

I have tried to install Desktop Messaging on a PC and while I can fax to my hearts content, when I try to add "Call Pilot to the Default Mail Profile", I get an error message window and it won't add the mailbox to my Outlook. The window that appears says "CallPilot has encountered a problem and...

I came in this morning and had problems with my Outlook 2003 starting up after some automatic updates that were performed last night / this morning. Knowing how sometimes there could be issues with Nortel software after updates occur, I uninstalled the Desktop Messaging on my PC and Outlook...

We are attempting to replace a Genifax server with CallPilot fax services. Currently, I have a Department who has installed the Genifax drivers on all of their PC's (approximately 500 PC's) to allow their employees to send faxes. Not all of the people receive faxes via this server. The Call...

I have a quick question regarding Real Time Displays and filters. Is there a way to publish a filter to all of our users who use the same Real Time Public Displays..?? We were having some issues with different users looking at the same Public Display and yet they displayed differently. We...

My vendor is having problems getting our Call Pilot Server to send faxes with account codes in the dialing string. If I attempt to dial 152799995551212 from a desk phone on the phone switch, the call goes through just fine. If I attempt to send a fax via desktop messaging within Outlook 2003...

We are in the middle of contract negotiations with a Nortel Partner and they are requesting language in the contract that requires a yearly port "true-up". So, my question to everyone is, what do you consider to be a "port"..?? Do you count an analog card with 16 ports as 16 ports or do you...

Greetings, I have a Symposium System, Version 5, with the Symposium Web Server for interfacing with Symposium. Build: 04.05.005.02 (Web Client 4.5 - SU 05) with update NN_SWC_4.5_SU_07 applied. We recently rebuilt the Web Server to use Terminal Services for scripting through the web server...

We are starting to implement a Call Pilot 4.0 System with FAX services. One of our Departments has been using a system called Geni-FAX and from what I have been told, multiple people can access a FAX mailbox at the same time. Now, according to what we have been told about Call Pilot, only one...

Greetings, I am having a problem with OTM. I have OTM 2.20 installed on a Windows 2000 server and can connect up and run the software via Remote Desktop. I had performed the recommendations found at this location: http://www.tek-tips.com/viewthread.cfm?qid=1281613 Now, when I connect to OTM...