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Is there a way to have 2 supervisors in the symposium with monitor capabilities for the same group memebers?

I recently posed the question about adding agent observe keys for the supervisor of and ACD phone. I understand this is a position ID (not agent ID) as you build the set, however, it will show up on the phone as AGT keys and will work correctly until agent logs out. When the position is filled...

We are using an 81C, Call Pilot, and symposium. We have built a test ACD group with 2 agents and 1 spv. I am trying to observe my agents using the key on the phone, however, when I press the obv key, I am placed in NRD and the screen wants me to enter the agent ID number. When I type in the...

We are using an 81C, Call Pilot, and symposium together. We have built a test ACD group with 2 agents and 1 spv. I am trying to observe my agents using the key on the phone, however, when I press the obv key, I am placed in NRD and the screen wants me to enter the agent ID number. When I type...

I have a 2008 that will not allow the caller to call out, however they can receive calls into that particular dn. I have exchanged the sets, exchanged the tns on the frame, but still the same. Any suggestions?

Situation: I have a 2616 that has voicemail. ex 5555 I built a new 3904 with a totally different dn (ex 6666)but no mail box. Both phones have been fdn 3301 and hunt to 3301. I have added 6666 to mail 5555 as a secondary number. I want to get the lamps to light on 6666 and 5555 when their is...