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IP Office 9.1.8.0 Build 172 Calls come into 1000 MAIN HG and after 18 seconds rolls over to 1200 ATT Overflow which has 5 members and 3 of those members have a HG key with ATT Overflow on it. If you call 1200 HG directly the keys flash indicate BUT any calls that start at 1000 MAIN and then...

My customer just reported to me that it had been a couple of months since he had made changes to his VM PRO and now when he connects to it as soon as you click on something to change in the top right corner it says Voicemail Backup Mode (Live). There is no back up voicemail programmed in IP...

I have a customer with a BCM 400 4.0. The initial report from them was that the FAN lights went red and there were fan alarms present. I replaced the fan and the alarm has never returned but the red fan light still present. Just to make sure not any patch fix issue I updated to the latest SU...

We have a BCM 400 4.0 patched to the latest releases. Here is the current topology we have in place. System is in Guatemala They have a PSTN E1 circuit H323 trunks going to a Meridian 1 gatekeeper Resolved VOIP calls route to a SONUS which then converts from its G.729 from us on H323 over to...

We have a customer in Mumbai India that complains about losing calls all the time (Dropped Calls). I have so many monitor captures from monitor and a rough time frame of the lost calls reported. I am trying to understand the release codes we are getting on a regular basis. also on the B179...

Customer was on 9.0 Service Pack 3 and had the same issues but the system only reset periodically and now that they upgraded to service pack 4 it has gotten even worse. What is weird is that it happens mostly when calls are heavy. I did find some instances when calls could get caught in call...

IP office running 8.1 with Voicemail PRO. Customer is using Voicemail to Email and wants the caller ID from the person calling to appear in the from address line or even the subject line? Can this be done? I cannot find the solution anywhere. If It's Not Broken...Don't Fix It! Stephen Webb...

we have a very large nationwide customer who has IPO with Embedded Voicemail. We are being asked if the following can be done and I cannot figure out if there is a work around or not. What happens is a caller leaves a voice mail, they stay on the phone and are presented a recording that states...

We have a customer that purchased an Eventide Nexlog 740 that will mirror all phone conversations for recordings by local law. They need to have a beep tone playing on the trunks or stations for every call coming in to remind callers they are being recorded. I cannot find anywhere in the Avaya...

so I have a doctors office that has complained that if someone calls into the embedded automated attendant and the caller does not select any options then after about 15 seconds the IPO just hangs up the whole call completely. Unlike PRO there is no time-out setting I can find. Any suggestions...

8.1(73) IP Office Server Edition, We have an operator on a 9608 IP set. Plus other 9608 IP sets that surround her phone. At night they all forward their calls to her phone. She in turn forwards her phone to an off site answering service. I had made some changes to reserved IP licenses and it...

WE HAVE A CUSTOMER THAT IS ON DR1.0 AND THEY ARE USING AN ATA2 WITH A VIKING VOICEMAIL. SHE SAYS THE KEY THAT USED TO MAKE THE PHONES RING DIRECTLY TO THAT ATA2 (I AM ASSUMING A NIGHT SERVICE) GOT PROGRAMMED AS ANOTHER FEATURE BY ACCIDENT. WHEN WE TRY TO PROGRAM THE KEY AS FEATURE 87 IT TAKES...

I have a customer who has had working softphones on a Cisco VPN solution. They have been changed out to a Citrix VPN solution and when they attempt to connect they get the following on the display "Account Failed To Enable, Account IP office could not be enabled, Problem at server (SIP Error...

At a customer site I have the following problem: When the user saves her profile (not as AdminTemplateX), the SoftConsole can't see the profile when the program is restarted, it can only see the AdminTeplate's... In the profiles-directory I can see the saved profile, but the program can't...

I have found some jsut okay IPO Database collection sheets out there but nothing in great detail or uniformity. If anyone knows of a place to get access to a better one please let me know. If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

I have an IPO 8.0 and we are installing a 9620 IP set. The extension and user are built but when we boot the set it only wants us to enter the CRAFT menu options. Looking on page 26 and so on of thje knowledge base documents is not telling me much other than what each item has in it. If I did...

I have3 a DMC 320 that HAD 2 -AP's connected in a suite. The suite was downsized and the 2nd AP was relocated which I assumed was crossing an inner cell causing me to lose good connectivity. I eliminated one of the AP's and tested telephone coverage with just one device, and it was good all of...

I am running Manager 8.(18) on an IP Office R 8.0 with Vocie Mail PRO and 6 total systems in my SCN group. In manager I can log in to see the SCN community but when I laungh Monitor and select Network View I can only see my system. The techician next to me has XP and can see them all. I am...

I have an IP Office R 7.0. The phones have the line appearances of the 4 copper trunks. If you pick up handset or speaker and dial your ARS (9) to get out the calls go through all the time. BUT if you directly press one of the line keys to dial out the first call and sometimes the 2nd call...

I assume with this finding that my PRI card is going bad. Any input woule be greatly appreciated. While we run a Tbird on our PRI in monitor mode and call a tone test number after about 20 minutes the tone cannot be heard for about 10 seconds then it comes back. During that time the monitor...