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new to callpilot messaging. When Outlook starts it requests to download address book. If users select to download, the system states they do not have access to LDAP port. Port is correct, CallPilot file string is present and correct. And the issue is only happening to some users, not all...

Anyone know of a script, app or reasonably priced device that will capture TTY spitouts of ACD logs and transcribe it into say Excel? Need a way to store the data and make it more user-friendly.

I've got multiple users across my whole M1 that have had intermittent button issues (most commonly #2) when outdialing or accessing voicemail. Sometimes they get an odd discordant tone, sometimes nothing and sometimes Call Pilot tells them their password is wrong (and may lock them) even...

How (where) would I go to get the specs on my OTM server and modules? I'm somewhat new to the IP setup so I know for most that's a dense question.

Anyone know if it's possible to direct an 800 number toward a 2250 console so the operator will be able see the call and know where it's coming from?

Can anyone give me more detail on the meaning of this code? All I find in reference is more "more than 10 digits received" and it keeps repeating ERR5306 0000401F 0000288F

I'm not sure if I've expereienced just a modem failure or what but my mermail is not connecting after a restart. I've changed the old modem out but when I bring the terminal back up I have a "waiting" notice in the bottom right corner. To be honest, I haven't really had to deal with the...

I have multiple prefixes in my block of DIDs. According to this thread798-1418177 I'm assuming I would need to create a seperate HLCL entry for each prefix sequence and assign the 4 digit extn number as it would relate to the respective entry, correct? in other words entry 1 shows for 972422...

Looks like my day to work. Had an audit start (on its own?) and now have card in DSBL. Anyone ever done a manual reset? any tips or things to watch for? Where do I start? (short of going through my books, as I am)

I have a trunk hunt group that keeps dialing one particular (off-site) number. Started about three months ago. How can I either stop or change what it dials? And why would it be doing this in the first place? I have a tie cable slowly going bad, could that be a possible reason? TIA

I need to transfer a hostile message left in Meridian Mail to a format that can be archived. Is there a better method than simply holding a tape recorder over a handsfree set?

Oh wise ones, What trick can you come up with to avoid the ring disruption on a handsfree call without losing the initial SCR settings. (81C) BKGRND: I have office DIDs (with rollover SCNs) on 2008s that require the ring for incoming but they each have a hot line to an outside agency. When...

I'm hoping someone can help me find some information quickly. My tech is on vacation but he told me I could probably turn to someone here if I needed assistance. I need to know how to find my phone switch hardware configuration, the trunk types I have and if they are local or long distance. I...

The density level seems to be increasing here. What am I missing folks? I've one DID from set (A) hunting to another number on a wireless handset (B) and then needing to roll back to A set's voicemail box after no answer or busy. HTA FNA FBA VMA on both sets. hunt and fdn on set A have set B...

lost a controler card last summer and finally able to get around to replace but new card fails to initialize when module repowered. has power, passes diagnostic but fails software load.

I have one 2008 set that gives the single tone incoming call alert at least 4 times louder than other sets. set based volume has no effect, nor does changing the set out with another. is there a volume option in an 81C relative to TN?! And for those who helped sort out my last issue, many thanks.

I have an 81c I need to block general user paging on without cutting off my 2250 consoles or other trunk routes. My books keep bouncing me between loads but nothing is clear on establishing semi-restricted access. Have not dealt with route tables before.