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Hi, Customer has a G3 running CM 3.1.2 and an AES 3.1. Currently the AES integrates with the CLAN board. Now they just upgraded to an S8300D with CM 5.2.1 and I can't get the cti link up between them. I provisioned the data from the old proc to the new proc and made a change under...

Hi guys, I'm installing this one X attendant app and stumbling on tons of issues. I park a call, but the park button does not turn yellow and I can't retrieve the call back. I also don't know how to customize the hot keys to do any of the features from the CM. Any help is appreciated...

Hi, I got a customer notifying this error on his CMS: 1302 01/31/2011 8:44 AM ERROR PROCESS COMMUNICATION (PO) library error, function: ERROR (IDBM) receiving too many exceptions too fast. Some exceptions have been discarded. Reduce the number of active exceptions or change thresholds so that...

How do I rebuild the IP-500 thru the RS232 port? Was upgrading software and it failed and now it does not want to come back up. Thanks in advance... AVAYA Certified Specialist

Hi, Is there a way the system can tell me which subscribers have not had any activity without inputting one subscriber at a time, just some time of log where it just scrolls thru all the subscribers and just gives you a list of those that have just been sitting there with no activity. Thanks...

Hi, I recently installed a Softconsole on a Win Vista computer and its giving me tons of problems. Any word that this might not be compatible with Vista or maybe I need a patch. I installed 1.5.4 which is the latest I found on the Avaya site. Any suggestions? AVAYA Certified Specialist

Hi, Can someone please explain to me how to use and program the Audio Port on the G430. Thanks...

Hi, I'm trying to get this ESS app to work with the following scenario: Main site: pair of 8720's with cntrl network A 198.152.254.201 and 202 Corp LAN 172.27.0.2 and 3 IPSI 198.152.254.205 port net 1 IPSI 198.152.254.206 port net 2 Def Gateway 198.152.254.253 ESS: S8510 with cntrl network A...

Hi, How do I backup the NICE Screen Logger and/or whats the best way to do it? Thanks...

Hi! This is the first time I'm installing an S8300C with CM 3.1.3. Its asking for partitioning, but I leave values default. After the part were it says "Run Audix" I hit OK and it gives me a message that "Mount: block device/dev/cdrom is write protected, mounting read only" that message is...

Having trouble integrating the Octel 250 with the S8300. Followed Config. Note 5200, but the Octel does not want to answer when it is called upon. Need help fast on this one.