Search results for query: *

Hey Gang- Hoping someone might have some info on this... We have Avaya SM/CM 6.2 integrated with Genesys Contact Center. When transfering calls from Genesys to Avaya we want Avaya to send 10 digit ANI (vs an internal extension) to the Avaya phone when the call connects to the end user. So...

Hello- Running CCMS 6.0 with nodal licensing. I have a question regarding grace period in the event license manager is not started. Is there a way to check how much time remains in the grace period since it is cumulative? If I have a site for example and have never seen any LM errors or any...

Hello- phantom programming printout at bottom. I want to be able to call the phantom and route to vmail on a no answer. Phantom is programmed with FDN feature and works just fine when dialing the phantom directly. I am now trying to call through a CCMS CDN which does a Route To command to the...

Hello- Does anyone currently run CCMA 6.0 in a Citrix environment? I'm attempting this and everything seems OK except RTD- which would be the 1 thing I would think would be problematic. Anyway on the RTD issue- I can only view 1 RTD type from the Citrix server when I have 2 sessions connected...

Hi all- I thought I saw a posting related to this, but can't find now. We have CCMS 6.0 and I believe it was after installing SU07 in the call by call report you can see additional information when a call ends. Information that would allow you to tell if the customer disconnected the call or...

Hey all. Any thoughts on this would be appreciated. We have an existing site (site A)- Option81, CC6 and via Carrier Remote Cabinets have extended PBX to a 3rd party vendor (site B). Voice conenctivity works fine. We have a dedicated DS3 data circuit to the 3rd party vendor. The vendor is...

Hey All- Any comments would be greatly appreciated. We have recently installed 3 Carrier Remote Cabinets (not mini) to be used to "extend" our PBX to a remote location and will use ACD/CCMS functionality. Each Carrier Remote has 3 T1s with 50 phones programmed in each. All phones programmed...

Hi all- We are running CCMS 6.0. When looking under Historical Stats- System database Actual and Required configuration, where is it defined how much space is available for database storage. Obviously you have x amount of available drive space, but it doesn't mean that the whole drive had been...

Hey all- any ideas on this one? We have multiples of Option81 5.0 and CCMS 6.0. We often get reports that CCMS agents are hanging up on customers and pegging as short calls in CCMS. We know that agents are doing this, but does anyone know of a tool that can be used to tell 100% whether the...

Hey all- any ideas on this one? We have multiples of Option81 5.0 and CCMS 6.0. We often get reports that CCMS agents are hanging up on customers and pegging as short calls in CCMS. We know that agents are doing this, but does anyone know of a tool that can be used to tell 100% whether the...

Hey all- all ideas welcome! We have an Option81 3.0, CCMS 6.0, and CP 5.0. We have used access ports for years and everything was working up until yesterday. We haven't made any changes in either CCMS or CP so our integration and setup is correct. Yesterday we lost our CCMS ELAN connection...

Hey all- first time I've had a reason to look into this and was wondering if someone could offer some assistance. The other day in one of our contact centers we were unable to dial out to all numbers. After review, it was realized that the operator had activated a trunk group busy key at the...

Hi- we have a CCMA server where the audit log stopped processing data last month. New events will not populate in the audit logs. We went dircetly into the icelog.mdb on the server and data only shows thru last month as well. Is there a service that needs to run or something in order to write...

Hey all- We just upgraded to CCMA/CCMS 6.0. We have 1 CCMA server that we use to administer 6 CCMS servers. This CCMA server also provides consolidated real time data. So- when I launch the web page from the CCMA server itself, real time data from all 6 CCMS sites looks good proving multicast...

Hey all- Kind of a SCCS and PBX thing.... SCCS 5.0, Option81 Succ 3.0, 3904/3905 phonesets After being answered when internally conferencing a skillset call (by using conf softkey)you get the SWAP and CONNECT options so that you can either go back to the original party or connect all 3...

Hey all- this one is probably more a PBX question, but wanted to post here as well. SCCS 5.0, Option81 Succ 3.0, 3904/3905 phonesets After being answered when internally conferencing a skillset call (by using conf softkey)you get the SWAP and CONNECT options so that you can either go back to...

Hey all- any thoughts would be awesome. We have 5 SCCS 5.0 networked sites via NCC 5.0. We had an issue where one of our sites lost power to the PBX and SCCS 5.0 server. At the time of the power outage our 4 other sites within the Symposium network started having problems communicating...

Hi there- any ideas on this would be appreciated. We are upgrading hardware that our SWC 4.5 software is running on. We have rebuilt the new server and are attempting to restore the database from the old server to the new. Both servers are running Win 2003 SP1. We have backed up data from...

Hey everyone- any ideas on this one would be awesome. We had an option81 Rls 4.0 with a standard agent greeting card. Recently we had to add more licenses so we had to purchase another agent greeting card. We purchased an Media Card (MC32) since Nortel no longer sells the standard agent...

Hey all- We are about to upgrade SCCS5 to CCMS6. Does anyone know if Call Pilot 3.0 is compatible with CCMS 6? We have conflicting reports- one source telling us we need CP 4.0 or higher and another source telling us 3.0 is fine. The Nortel compatibility matrix is horrible and can't tell...