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Anybody know of a way to have incoming SIP calls ring a different button on the phone other then the intercom or SCA? Customer would like to keep the intercom keys just for internal calls and have separate keys for incoming external calls. I know SCA will do this but when a call is transferred...

Mitel 3300 8.0SP3 Customer would like to have 10 extensions when not answered go to the same general nupoint voicemail. This includes transfers and direct dialed DID numbers. I know the basics behind creating a nametag hunt group and routing the call to an acd path to break the integration but...

Have a few customers complaining about the loud alert tone that plays when a group page is initiated. I also remember reading something a bit back about someone was able to "Reinstate" the old nortel 3 beep tone that would play before a page by changing some files but I cannot seem to find where...

These release notes seem pretty contradicting with what build we are supposed to go to before another. Has anybody upgraded from MiVC 19.1 SP2 directly to MiVC 19.3 SP3 HF2? The release notes show a few different paths that include needing to upgrade from 19.1 SP2 to 19.2 SP3 and then to 19.3...

In the past I have been able to download the config xml file from a phone, edit the parameters, change the filename and upload it to the UCX tftpboot folder. I then would configure in the phone for the UCX to be the cfg server in which the UCX would download this xml file and take on the...

Incoming Trunks PRI System MXe-III Contact Center CCMWeb Still green on this system but I have a request to pull reports on a couple of incoming DNIS numbers that show if the call was answered or sent to VM. I am still confused at how the system PRI handles incoming DNIS as I cannot find...

Trying to setup an audiocodes MP114 with a Mivoice office 250 for a fax machine. We have SIP trunks into the system and have a fax machine at a remote location we need to get working but I cannot find any information anywhere for inter-op. I am not familiar enough with audiocodes to try and...

Nortel MICS 7.1 Callpilot 150 31.10.14.22 PRI Trunking Strange issue I can't seem to figure out, hoping for some guidance. Customer has external call forward setup on x225 to forward to a cell phone. Routing and allow redirect and 2 intercom keys are all programmed. If you call the extension...

ShoreTel SBE 14.2 Build 19.42.2005.0 Customer has basically 2 entities within the same building that use 2 different phone numbers to reach them but the same staff handles both lines, they just answer differently. Customer are also using SIP trunks for their incoming and outgoing calls. They...

Customer running ShoreTel 14.2 Build 19.41.5003.0 and IP485 phones. Customer uses park and page all the time. They usually just park a call on the users extension the call is for. Usually after the receptionist parks a call, the call clears from the button on her phone and only rings back to...

I have a MICS 6.1MR with PRI and DID's. When a call is placed on a DID # it rings through on the intercom I have the target line pointed to. If that DID is still in use and a second caller calls the same DID and with an available intercom path the call fails until the first DID call is...

MICS 7.1 T7316E "Nortel Branded" phones Plantronics H141 headset with the A10 QD cords Tried installing these headsets at customer site to find the far end could hardly hear the user on the headset. So naturally I changed headsets..Same problem. Went ahead and tried both headsets on a...

NA-MICS-DR 7.1 FC Callpilot 150 v31.10.36.22 - With Call Center Customer has all T7316E phones their agents use. Issue they are having is when an agent goes into call center monitoring and monitors another agent's calls after awhile the phone will freeze. The agent can't hear the callers...

I am posting this in the IP Office and the CS1000 sections hoping to get some insight from everybody. Avaya IP Office V2 – 8.0(16) Nortel Option 11C – Succession 3.0 Got both systems tied together via T1 PRI using QSIG. Option 11C loop is setup as ESIG while the IP Office is setup as QSIGB...

I am posting this in the IP Office and the CS1000 sections hoping to get some insight from everybody. Avaya IP Office V2 – 8.0(16) Nortel Option 11C – Succession 3.0 Got both systems tied together via T1 PRI using QSIG. Option 11C loop is setup as ESIG while the IP Office is setup as QSIGB...

thread798-1600883 I am having the exact same issue as the user in the other thread above. His print outs of the d-channel are exactly what I am seeing. If anybody could shed some light it would be appreciated.

Got a callpilot setup with basic call center and customer wants to use the estimated wait time feature. I created some greetings and an EWT table and added an entry in the distribution list for the day mode. I call in to test it out and the EWT entry answers my call but only plays the "After...

Got customer running basic call center on a CP150 off a MICS. Very basic setup with 2 skillsets and about 5 agents. Everything is working and routing as it should be except for 1 phone. Skillset will not route to this phone no matter what I do. With no agents logged I sit at this one phone...

Customer informs me they cant view real-time data or view reports. I get on site all checks ok. I take a look for any new patches and find Reporting for call center 2.45. Take a look at release notes and its for customers having issues after installing .net framework 3.5 sp1. So I take a...

Customer has a MICS with fiber trunk expansion and a callpilot 150 with basic acd. I am unsure of versions at this point, will snag when I goto site. Problem they are having is they are getting dropped calls. The calls hit the acd and routed but when the agent picks up the phone they hear the...