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i'm setting up a new IP office system in basic mode. I can't seem to figure out how to tell users how they can access their mailboxes remotely. I've come across people stating *7, *17 and a few others but nothing seems to be working. As of right now when you call in and get the auto attendant...

I just switched a long time customer over from POTS lines to SIP trunks. I guess I never noticed an issue because I almost always dial out using a 1+area code+number but they just brought it to my attention that they never had to dial a '1' prior to switching and wanted to see about getting back...

I'm looking to see if someone can point me in the right direction. One of our customers had maxed out their IP Endpoint licenses and needed to add 3 IP licenses. Since their system is running on Rel 9.1.5, we needed to upgrade to Rel 11 in order to get the additional licenses. This is new to me...

I'm looking for some advice as to what might be causing this problem. I set up my customer's new office with 5 phones in his office and 2 remote phones (1616 phones) in his house. They work fine for a few days but then they lose their connection randomly. Each time he calls to say the house...

I've been searching for a solution and have come across several tips on what to do but it seems like I need a combination of tips and they don't appear to work together. Here's what I'm trying to accomplish: DAY TIME Ring at Hunt Group "A" (5-6 rings) giving users a chance to answer the call...

Can someone help me out and point me in the right direction. A customer of mine is a small doctors office and are looking to be able to perform this in case of an emergency. They're hoping to be able to dial into their system and pick up an outside line to make external calls. I know there are...

This is a new install and getting ready to go live soon. I'm not sure if I'm missing something simple or not. This what I have. IPOffice system is set to 192.168.42.222 I ran the setup script on the Avaya 3524GT switches and set the VLan for voice and data to 42 & 44 respectively. The phones...

I have a question about setting up these new switches on my customer's network. I came from the Avaya Partner and Nortel Norstar world. This is the first IPO system I'm installing and everything was going good in my office while programming the new IPO system. I was planning on using the...

I'm not sure if I'm looking at this correctly but someone told me it could be done so I just wanted to see if this is possible. I have a customer that is upgrading to a IP Office Essentials system. Currently they have 6 POTS line on their Parnter system but would ideally like to have a few more...

It's been a while since I've been on here and haven't been doing too much telephony work lately. At my usual job, they decided to change over from our Nortel BCM 450 system to a Cisco VoIP system. Well the IT guy that did the swap neglected to take into account our 2 outdoor...

Has anyone connected a BCM400 and a Polycom Conferencing unit via VOIP? My customer has a remote office with all IP phones. The want to setup a Polycom unit at the remote site and it would have to connect back to their BCM via VOIP. What do you think about using an ATA to get analog and then...

We have a BCM400 with 4.0 software. Every time someone calls in and tries to use the Company Directory and Dial By Name feature, they are always directed to the person's mailbox and it doesn't ring on their extension. I have Line 241 assigned to use Greeting Table #1 and Greeting Table #1 has...

My office just upgraded our BCM 400 from 3.6 to 4.0. The problem we ran into was that the old keycode for the Call Center we had turned out to be a gray market code and didn't work after we upgraded. Now we are in desperate need for a new keycode and I have a supplier where I can purchase it but...

I have searched through all of the forums looking for threads containing multiple MOH sources. Does anyone know of a way of getting 2 different MOH recordings to play for 2 different incoming calls. My customer has a BCM400 and 1 customer service department that handles calls for 2 different...

I am trying to get my customer's i2004 phone working in time for him to go overseas. I got the phone working fine when it was connected locally in the same site as the BCM 400. When he took the phone out of the office, he doesn't get a connection. I have done work for years on the Norstar MICS...

I am working on a BCM 400 with 3.7 software. My customer is having a problem where the connected party on the phone complains they can't hear what the person at my customer's site is saying. The problem doesn't happen so much when the person on the phone speaks at a normal volume but as soon as...

I have a customer that purchased (2) 7406 telephones and (1) base unit. I was able to install the first handset without any trouble but the second handset is not accepting the default password of '000000' when trying to change the handset ID. I tried the more common passwords that people might...

I have a customer that is looking to open a remote site in India. Their current site in the US has a CICS with 8 POTS lines. Could someone give me some ideas of which way to go in order to have the remote site have extensions off of the first site. I know I will probably have to upgrade the CICS...

I have a BCM400 that has been up and running with POTS lines and the PRI has finally come in. I installed the DTM Module and set the dip switches to BUS7 with the dip switches for 4 and 6 set to off. In the programming I set the module to PRI and it seems like my settings match Telco's. The...

I just came accross a job that is requesting to have approx. 160 telephone sets with 4 T1's. They would also like the capability of expanding in the near future to an additional 80-100 telephone sets and an additional 1 or 2 T1's in a different office space on a different floor in the same...