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Hello, I need some advice regarding the integration between Nortel and Genesys. I have the following Nortel releases: - Nortel CS1000 Rls. 6.0 or 5.5 - Nortel Contact Center Rls. 7.0 or 6.0 What I need is the version of Genesys TServer which is compatible with Nortel release above...

Hi, I have a Meridian 81C rls 4.5 IP enabled and I create a new node with 4 cards: L0,L1,2xF. I installed ~ 100 IP Phones i2004 model NTDU92AB70, the IPLine is rls 4.50.25 and I have the following errors on Leader0: "SEP 30 07:27:04 CSV: Warning Terminal restarted SEP 30 07:27:04 CSV: Warning...

Hi, I have this trace made on LD 80 ".trac 20 0 TN 020 0 02 10 KEY 0 SCR MARP ACTIVE TN 020 0 02 10 ORIG TN 020 0 02 10 KEY 0 SCR MARP CUST 0 DN 4111 TYPE 3904 TERM TN 099 22 TIE RMBR 1 202 OUTGOING TRUNK CALL DIAL DN 90723185977 MAIN_PM ESTD TALKSLOT ORIG 30 TERM 22 JUNCTOR ORIG12...

Hi, I wanted to upgrade the MC and I he the following errors: "IPL> upgradeXa "127.0.0.1","admin1","1350","/A:/","SMCFW82.bin" value = 0 = 0x0 IPL> tUpgradeXa: Connecting to 127.0.0.1... /A:/ - disk check in progress ... /A:/u/A:/u/accounts/A:/u/accounts/accounts.db/A:/u/PATCH...

Hello, The customer want to use different route for outgoing calls based on time of day. From Monday to Friday between 8 AM and 10 PM the outgoing calls wolud be use one provider (route 1) and the rest of the time would be use another provider (route 2). For SPN=03 I have one RLI which have 2...

Hello, I have SWCP rls 4.0 and my problem is with the space for incoming directory. The partition for the incoming/outgoing mails/attachments is about 30GB. After I tried to see what is inside of inbound folder I saw that I have ~1.500.000 files (txt, pdf, jpeg, html, ppt, etc = attachemts)...

Hello, I have to upgrade the Meridian81C rls 25.40B to rls. 4.5. The MC cards have IPtrunk 3.0 and IPLine 3.05.02. The PBX release 25.40B is not compatible with actual MC cards and IPline 4.5 is not compatible to rls 25.40B, so I have to upgrade both, PBX and MC in the same time. Questions...

Hello, I have Meridian1 81C rls 25.40B and I need to upgrade to rls 4.5. The Voice Gateway Media Card have ipline 3.05.02, firmware version 5.6. To work on rls 4.5 the VGMC need to have firmware rls 6.8 and ipline 4.5. To upgrade firmare I'll use vxWorksShell with command upgradeXa...and for...

Hi, I need to upgrade Meridian81c rls 25.40b to 4.5 and install new 12 VGMC. I checked and the IPLine from my old VGMC (3.05.02) is not compatible with Rls 4.5 and IPLine from the new cards (4.5) is not compatible with Rls. 25.40B. To do the upgrade I need to split the CPUs into...

Hi, I have few 3905 telephones with headset and the agents tell me that the client doesn't hear the agentvery good. It is possible to rise the microphone volume for 3905 phones on 81C rls 25.40? Thanks

Hello, I have 15 analog line (COT), a MIRAN card and 15 digital sets which are not into ACD Group. My question is how can I configure the MIRAN card when somebody call to listen the welcome message and then the call to arrive to one of the sets? Thanks

Hi, I have an Succession Rls 4.0 with Caller List, Personal Directory, RL enabled. On Telephone Options/Call Log Options/ I have LogMode: unanswered and New Call Indication: On. The problem is when I receive a call and the call was answered, on telephone display appears "1 New...

Hi, I have an issue regarding the CLID. I have an CallServer Rls 4.0 and 2 callcenter (2 different department) and I want all the agents from one department to have the same Caller_ID and the agents from second callcenter to have another Caller_ID. I try the configuration for CLId...

Hi, I have to add 70 CDN's into Callpilot, so I made the configuration wizard, add all 70 CDN , but when the CallPilot make the new configuration I have the following error: "Error: Running objSwitchConfig.SwitchInfo_M1..." What means this error and who can I resolve this issue? Thanks

HI, I have a telephony manager 2245 and 2 phones wireless 2210. The IP address of AP is 192.168.52.23. On "Network Configuration" I have this configuration: "Ethernet Address (fixed): 00:90:7A:01:FC:CB IP Address: 192.168.52.25 Hostname...

Hello, I have 3 systems interconnect into NRS (2 system are Succession 3.0: system1, system2 and 1 system is CallServer 4.0: system3). When I call from system1 to system2 or system3 on telephone display the number is associate with the name or when I call from system2 to system1 or system3...

Hello, I have a CAllPilot ver 3.0 on Communication Server Rls 4.0 and I have an issue with time on callpilot. When I receive a message on my telephone and I want to listen the message, after I loggin into my voicemail box, I don't hear the time and the date when the message was sent; it is...