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Difference in Real Time Displays and Reports
We have an issue that has been bugging one of our Call Center Directors for quite awhile now. We have several wallboard displays that show, among other things, longest wait time. It is never even close to being the same as the reports that are run each night. It continuously shows a wait time...- CWhy
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
