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My customer has an AVAYA ACS 509 with both ASA/DXD and Large voice mail cards in the system. Where can I find the programming manual or a reference to programming for the ASA/DXD Card. I need to verify why it the ASA stopped picking up the calls. It was working until a line port died. The...

I just swapped out an ACS R3 with an ACS R4. The voicemail is an R3 small, the old style pink colored one. The system is recognizing the card and has access to everything except it isn’t picking up outside calls, just intercom calls. Outside calls just keep ringing. I have #507 set to always...

I have a Partner ACS 509 processor with two 308 cards and a Partner Message with a 4-Port card. It has been working great for years, but now ... The AA answers and the caller chooses his destination then the system says "Your call is being transferred" then its just dead air. The mailboxes work...

I have an Avaya Partner system installed that isn't recording all the calls that come in, just some and not many. I went in and completed a call from my cell and waited to answer it until the caller ID came up but the call wasn't recorded. A few are, so the programming seems to be right. I...

I have to recover the loudspeaker paging assignment of line 5 for paging and reuse it as a line port. I can't figure out how to do this and can't find anything archived that helps. Sincerely, Joe

Hello there, I can't find a thread to tell me which two ports to use to program into #505 on the Avaya Partner R6. I know with a PVM card it's on 78 and 79. Please help. Thanks much, Joe

I have a customer who has a new VOIP system but needs to interface between an ATA delivering a dial tone and a paging Amp. I would like to take the ATA and bring it into a line port and use the AVAYA PARTNER R6 to route it to the paging port as it has always done. Is it possible without a UTI...

I need to use the partner to separate two offices on one system. I want the voicemail AA to pick up lines 1-5 and I want just the extension voicemails to pick up the other lines. I am stuck on programming the first five work on the Auto Attendant but the others I cant get to go right to the...

This install is an Avaya Partner r3.1 with a PVM small voicemail card, not on a UPS. This was a working R3.1 with the same working VM card in it but I added a 308EC via a 2card carrier and it lost its programming. I replaced the batteries that were dead and leaking so now it saves the...

Partner R3 Large VM card is being answered only at night and the only VM box that is used from outside lines is the one one extension 10. During the day calls are answered by everyone, until the night service button is pressed on 10. After it's pressed, they want the callers to hit Ext 10 for...

This is on a Partner ACS R7 with no backup card installed. How do I clear the message on Ext 10 and 11 that reads "backup failed:System backup"

Partner Messaging R3 Large not taking in outside calls but works internally. This is a Messaging card on an ACS R6. The first 8 mailboxes take in calls from outside lines but extension 18 does not. I know I am missing something but I can't figure it out. Any Ideas? Joe

I have a Partner Messaging module with an ACS 509 module and a 206E module. When I program the Auto Attendant 1, Day menu, selector codes it does not work when programmed it seems forget the programming. When I call the attendant and press selector code 1 I get the message your call cannot be...

I have come to realize that you can't forward a PVM voicemail to another mailbox. If this is correct, can you do it with the larger Partner VM modules?

When the receiver is picked up on ext 10 on a Partner ACS 509, it goes right to intercom instead of a line. I need it to pick an open outgoing line or ringing line. I know I am missing something but I can't remember this one.

The system is an ACS R6 with PVM R3 Large voicemail card. Seems that everyone else is working find, but no matter what I do I can't attach a mailbox to extension 11. I have reformatted a different box, deleted the original box and re-assigned the new box. The Key is that the extension is...

thephoneguyjoe (Programmer) 30 Jun 12 13:15 Processor ACS R3 Ext. 78 and 79 assigned to group 7 in #505 I have tried a #728, reset save all. I seem to have screwed up a PVM large voicemail card by hot swapping a backup and restore card. The processor did not have a backup card seated well...

I have a Partner ACS R6.0 with a small voice messaging card. I don't want Auto Attendant to answer ever, I just want the VM at extension 10 to cover all incoming calls. How do I shut off the auto attendant?

I have a Partner ACS Rev. 6 that when a number rings, you have to push the ringing line button to answer it. Help.

I have a Non for Profit that just had a managed IP system installed by their dialtone vendor. They have two facilities. One with a now out of service small Toshiba strata and 3 Toshiba door phones and one Toshiba controller, the other facility has a large Strata and 1 Toshiba door phone and one...