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I am looking for assistance configuring FEHO accross my IP trunks. I want to send all calls with a particular NXX accross the network so the call can be made out of PBX local to that number. I have several PRI T1's set up to do this and working well. Using NARS/BARS I get the call routed to...

I have been tasked with comparing the reporting capabilities of TM 3 vs. Avotus Switchview. I am currently using Switchview so I have a good handle on what it can do but I'm lost in regard to TM 3. I have a multi-site network, ESN, a call center that requires lots of reports etc. I'm looking...

I need to restrict who can dial certain numbers i.e. International LD. Is there a way to limit access using personal PIN codes, which would allow a person to make calls from basically any station, or do I have to limit things at the TN level with COS, TARG and TGAR? Any suggestions would be...

I am getting the following error message continously in my 9150 logs. "INVALID STATE-INVALID SPID REQUEST DETECTED FOR BRI MODULE 4" "INVALID STATE-INVALID SPID REQUEST DETECTED FOR BRI MODULE 5" Those are the two BRI modules in the system. Seems to have started after the last s/w upgrade. Any...

The four CallPilot ports that I have set up as Access Channels are stuck in Remote Off Duty. I have tried disabling and enabling the TN's in the PBX, stopping and restarting the VSM service on Symposium and rebooting CallPilot several times. None of this has helped. The option to Stop the ports...

I've been trying to out a PTY port and when I enter "out tty XX" I get the following error message. SCH5578 Logical application must be disabled. Any suggestions would be appreciated.

How do i change the mode of an ACD queue to Agent ID mode. I don't seem to get any of the prompts I'm looking for. My MAX Agents allowed is 300 with 0 used. Thanks, Mark

When I dial out of my Opt 61 rls 21.35 pbx it sends out the nxx and the ldn0 but not the npa. Any ideas? Thanks, Mark

I am setting up a lab environment where I will have two Genesys Framework servers with T-Server going against one Symposium. I'm looking for advice and or guidance, I only want to have one configuration database shared between the two boxes. Also wondering about licensing, I know the licenses go...

I am using the web client and I'm trying to configure my Symposium users so that on the Standard Agent Display in real time reporting they can see only the agents assigned to them and to one other supervisor. In the user manual it looks like you can limit who a user can see by selecting...

I have a user created report that I am having trouble with. Using the fat client it will run adhoc by right clicking on it and selecting run now but if I schedule it to run with yesterday's date, same as run now, it fails. I get an error 46213 in my alarm monitor, I have checked all of the...

I have created a report that runs in Crystal but I can't figure out how to import it into Symp Web Client. It uses the iAgentBySkillsetStat and iSkillsetStat tables, what do I put in the database alias field when I import it? Or how do I create a single alias in crystal before I import it?

I am setting up a new Symposium 5.0 with Web Client and I'm getting a 0% Service Level on my Real Time display for a skillset that is answering all calls within 4 seconds. There are no short calls or abandons. Where am I going wrong? I have the following settings in my Threshold Class for this...

I have recently upgraded from CallPath to Genesys Framework with Call Concentrator. Call Concentrator is already loaded on my server though it is not pointed to a database, what is involved in setting it up? The vendor wants about $5000 to do it and from what I can see that sounds pretty steep...

I'm using a boolean variable to control call routing for site emergency, the script checks it when the call first enters then again while it waits in the wait loop. I have found that if I change the value of the boolean while the call is in the wait loop it does not follow the instruction, it...

When I run historical reports on one of the PC's in my call center the ad hoc report screen comes up but it's blank. The same user name on different pc's works fine. I have logged off and on, tried resetting the active X and other settings in IE. Any suggestions would be appreciated.

My company purchased a MIRAN card and the software to allow it to broadcast but didn't bother to pay for the labor to install the key codes. Is that something a person with fairly good, not expert, technical skills can do. I have the key codes in hand, not on a disk. Also, is there a way to see...

I am trying to put some wait time in to my Wait_Loop and keep getting the error "Line 24: Critical error: WAIT - Scripts cannot begin with this command Please choose a different command as the first command in the script. Total: 1 critical error(s) , 0 error(s) , 0 warning(s) , 0...

Can IF NOT QUEUED be used to see if the call is queued to a specific skillset? I've tried several iterations and can't seem to get any to validate. Example Say you've got several skillsets that a call can be queued to and you want to make sure it's queued to a specific skillset while it's in...

Is anyone out there using Symposium 5.0 and CallPath Enterprise? I am trying to get them to work together and would like to avoid pitfalls if possible.