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Hello, I am having an issue here...I am currently working on an Option 11C R23 with Card Option Mail R11. This switch was apparently here already when the new tenants moved in. I was lucky enough to find the PBX password (not Lvl 2 however) written under the kb. I cannot however find the...

Hello all, I have a customer with an MICS 3.0 *shudders*. Here is the situation: I have an extension 232, the bossman. Three other phones, 221, 225 and 247 all have Answer DN keys of 232 on them. Now, a call will come into the Target Line 169, DID for extension 232, and extension 221...

Hello, I have a customer with an Enhanced BLF module hooked to a 2250 console. I have this configured as Enhanced. The receptionist can press a loop key, dial 4, for the 400 - 499 extensions, and the BLF displays them. The problem I am having is when someone goes off-hook on...

Hello all, One of our customers has an issue with a BCM. BCM 400 3.6 Build: 2.2c When attempting to access the General Delivery mailbox for message retrieval, upon logging in, we receive the message: "Cannot Continue" "Exit" I have reset the password on this mailbox, and change it, but...

Hello all, I have been having problems with a customer unable to call forward their set to a Long Distance phone number. This site uses Account Codes set up via circuit provider. The customer claims this is not working, upon using a * or # sign after number, then account code...

Hello all, I have a customer with an Option 81, here is the rundown of equipment. Bldg A Core 0 and Core 1 IPE 20 0 and 20 1 Fiber Remote Multi-IPE unit Bldg B IPE 4 0 and 4 1 Fiber Remote Multi-IPE unit My question is concerning the System Monitor cabling. We are...

I have a customer whom has a BCM 400, but there wasn't a modem installed on it. We installed an NTAB9968 FRU Embedded Modem into the unit. The BCM Unified Manager does not list it when trying to configure it, and it will not answer a call to it. I was wondering if there was anything special...

Hello all, I have a customer out in New Orleans whose Option 81C took a bath a while back. The onsite was able to replace rectifiers to get the switch back in an 'operable' state. The one issue we are running into is that certain phones cannot dial long distance. I checked the RLI on...

Hello, I have two sites linked together via Point-to-Point T1 circuit through Telco. I set up both systems to allow 4 digit dialing of extensions between each site. This was working for a while, but stopped working the other day. My set up is as follows: Site A: MICS 6.1 71xx...

Hello all, I know that this issue has been covered in numerous threads, but I can't seem to find a solution to the exact problem I am experiencing...Here it goes! I have a customer running 4.1 s/w on a MICS. One of the users has his set CFWD to his cell phone. If another user dials...