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Good morning More of a general enquiry than vendor specific if thats ok? We have a customer system that needs to present DDI's per call. CLIP and COLP are both present on the ISDN30 E line. Do we need both? The reason i ask is that the DDI is not presenting, just the main billing number. We...

Hi Does anyone have a SIN or manual (pdf) for a BT NTE2d? Cannot find one ANYWHERE on Google! Ian

Hi Im looking to create a DOS batch file to, amongst other things, ping an ip address that the user inputs. There needs to be an input along the lines of: "Please enter the IP address:" After enter, the routine will just ping and export to a txt file (i can do that bit no worries). Any...

Hi Im looking to create a DOS batch file to, amongst other things, ping an ip address that the user inputs. There needs to be an input along the lines of: "Please enter the IP address:" After enter, the routine will just ping and export to a txt file (i can do that bit no worries). Any...

Hi I have a set up as below and there is something happening that I cant explain. Main site has an IP Office that sits behind a Juniper SRX100 (managing a 10mb Ethernet link to the outside world). As the telco is support that and we cant dabble with it we have installed a Draytek 2830 between...

Hi We have an "overflow" skill that we put folks in on an ad-hoc basis to help us with high call volumes. We populate the skill then switch all the agents over at the same time - the problem being the calls in effect get distributed alphabetically as the agents are all idle for pretty much teh...

Hello Here is a strange issue - annoying actually! We have a routing set up where incoming callers can key in the 4 digit agent extension and get directly through to an agent (or queue if they dont bother pressing anything). Internally, on the test vdn, this works perfcetly - the agent can be...

Not sure if anyone has ever had this happen before, but here goes: We have two S8700 servers running on one site. You can access the Avaya web browser on one of the servers no problem, but the other server always returns a "page cannot be displayed" error. We have tried rebooting the server but...

Good day all Our company is in the process of setting up SNMP messaging from our S8700's to IBM Tivoli Netview. Without going into the ins and outs can you possibly let me know the order of importance concering alarms? We want major alarms captured, but there is a question concerning which is...

Morning We have an unusual issue with one of our offices. We have a remote IP site (2x8300 gateways, to 4610 IP phones - Avaya CM 3.1.4 on this and the main site). We are having an issue where some calls are beeping into the agents ear (headset users), the caller id is displayed on the users...

Good afternoon Is there a way to allow the caller to enter the agents extension number to then get routed to that agent? For example, if there is a "collect 4 digits" step after an announcement, can this then route to the collected digits (the 4 digit agent ID). Many thanks Incidentally...

Good morning Im looking for a novel solution to a bit of an issue at work. We have a team that handles a particular group of user calls. An information screen (in normal text) is running on screen and returns a 4 digit code in the corner of the screen when a particular type of call comes...

Good afternoon - can anyone be of assistance with this thorny issue! We are running Aspect Telecaster wallboards (serial), configured to run off our CM Sever. Our wallboards (Agent View software, running on an IBM Thinkcentre, 3gig processor, 1 gig RAM, Windows XP Professional) take their feed...

I would like to know if there is some way to flash a pop up message box based on clipboard contents. For example, if the clipboard contained a 4 digit number (copied and pasted from another application) then it would display a message box saying "Blah blah". The clipboard would need to then...

Not sure if this can be done ... We have a simple IVR that sends a caller to new or existing business desks. What we would like to do is collect a customers reference number and get this to display in the agents phone (2410). Obviously the VDN name would show but is there any way to overide...

Quick question. I am looking to get some historical data (2 days a go) from BCMS, but i cant seem to get the results i want. Basically, i want to get skill data (calls taken, abandoned, offered) for, say Friday just gone between 8am-8pm, but i cant seem to get the command right! Any ideas...

Good afternoon. I m having a bit of an issue with a hunt group. Software release 2.0.1. The issue im having is that once a caller selects an IVR option, they queue to one of three hunut groups - waiting for the next available agent. The problem is the Vector steps (music on hold...

Good afternoon We are having an issue with an application in my office. To cut a long story short, people are selecting the wrong option on a drop down list in a 3rd party application. No amounts of signs or notices will stop folks selecting this wrong option - the vendors will not rewrite the...

Good afternoon. Not sure if this can be done but i need to create a report that shows cumulative calls per fro an Agent group. I know you can get a real time report for Agent Groups but is it possible to crib so that you can create an integrated report that allows you to have Agent group as the...

Hi Having a bit of a perplexing issue here with CMS Custom reports. Im trying to write a VDN report (Historical) that will tell me how long a customer spent in an IVR. Basically i need to enter the main VDN where the caller comes in, up until it hits the secondary IVR that starts queueing to a...